Customer Application Specialist (CAS), Pathology

Ladders; United States; Remote; USD 105,000 - 175,000; Full time

Benefits offered by this job

Remote working option

Company car or vehicle reimbursement

Sales incentive eligibility

75% travel potential

Comprehensive benefits package

Job summary

Ladders is seeking a Customer Application Specialist (CAS), Pathology, to partner with sales teams and customers, delivering scientific guidance across pathology workflows with a strong pre-sales focus. The role also provides post-sales support, serving as a technical resource in meetings and helping optimize assays for adoption and account success.

The position offers remote work for US-based candidates, with travel up to 75% and a competitive compensation package.

Qualifications

• Bachelor's or Master's degree in Life Sciences or related field.
• 1–2 years of experience in pathology and genomics instrumentation.
• HT or QIHC certification preferred.
• Strong ability to clearly communicate complex scientific concepts.
• Willingness to travel extensively and hold a valid driver's license.

Responsibilities

• Provide pre-sales scientific consultation to guide customers.
• Support customer meetings as the technical expert.
• Co-travel with Sales Account Managers to support accounts.
• Assist in post-sales installations and training.
• Optimize customer assays including IHC and Molecular ISH/FISH.
• Deliver troubleshooting support with cross-functional teams.
• Act as customer voice to influence product development.
• Stay informed on competitive solutions and articulate value.

Skills

Scientific communication

Pre-sales consultation

Cross-functional collaboration

Education

Bachelor's or Master's in Life Sciences or related field

Tools

Immunohistochemistry techniques

Molecular techniques

Job description

For our client, we are seeking a Customer Application Specialist (CAS), Pathology to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will partner closely with sales teams and customers to deliver scientific guidance across pathology workflows, with a strong focus on pre-sales consultation and post-sales support.

You will serve as a technical resource in customer meetings, help optimize assays, and translate complex scientific concepts into practical solutions that support adoption and account success.

The position also provides an important customer-facing voice into product development while keeping pace with competitive offerings in a fast-moving scientific market.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $105,075 – $175,125 annually

Responsibilities

• Provide pre-sales scientific consultation to guide customers
• Support customer meetings as the technical expert
• Co-travel with Sales Account Managers to support accounts
• Assist in post-sales installations and training
• Optimize customer assays including IHC and Molecular ISH/FISH
• Deliver troubleshooting support with cross-functional teams
• Act as customer voice to influence product development
• Stay informed on competitive solutions and articulate value

Qualifications

• Bachelor's or Master's degree in Life Sciences or a related field
• 1-2 years of experience in pathology and genomics instrumentation
• HT or QIHC certification preferred
• Strong background in Immunohistochemistry (IHC) and molecular techniques
• Ability to clearly communicate complex scientific concepts
• Valid driver's license and ability to travel extensively

Benefits

• Up to 75% travel with flexible working hours
• Remote working option
• Company car or vehicle reimbursement available
• Sales incentive eligibility
• Access to a comprehensive employee benefits package

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.