Customer Advocate , VM, Market Operations

Carvana; Houston (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Overtime pay

Paid time off

Performance incentives

Career growth

Job summary

Carvana in Houston is seeking Customer Advocates with at least 2 years of customer-facing experience to join a fast-growing team. The role requires availability seven days a week with 11 am–9 pm shifts and potential overtime during busy seasons.

Starting pay is $19/hr, with progression to $21/hr within the first year through performance-based opportunities and periodic raises. Benefits include 401(k) matching, health coverage, 13–20 days PTO, and robust professional development.

Qualifications

• Minimum 2 years of customer-facing experience required.
• Must read, write, speak and understand English.

Responsibilities

• Create an amazing and memorable pickup experience for customers at Carvana's vending experience.
• Process customer paperwork and add thorough notes in the tracking system.
• Address customer questions or issues related to the vending process to ensure a positive experience.
• Maintain safe driving practices and a clean driving record as per policy.

Skills

Customer-facing experience

Job description

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Shift Requirement:

The hours for this position are from 11 am - 9 pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

• Pay Range: $19-$21 hourly
• Starting Pay: $19/hr
• At 3 Months: $19.50/hr
• At 6 Months: $20/hr

In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks:

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
• Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About The Role

• Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
• Complete customer paperwork and include thorough notes in our customer tracking system
• Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
• Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
• Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

General Qualifications And Requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.