Customer Advocate I

Health Care Service Corporation; Albuquerque (NM); Hybrid; Full time

Job summary

Health Care Service Corporation is seeking a Customer Advocate I to join their Albuquerque team. This entry-level position focuses on assisting members and physicians through effective communication in a call center setting, providing vital customer support. Ideal candidates will possess strong communication skills and a customer service background, working in a dynamic, purpose-driven environment that fosters growth and development.

Qualifications

• 6 months customer service experience or office environment experience.
• Ability to conduct research and make independent decisions.

Responsibilities

• Assist members and physicians through phone calls and written inquiries.
• Spend approximately 85-90% of the time on phone calls.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
  
  

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.
  
  

Location = Albuquerque Head Quarter building: 5701 Balloon Fiesta Parkway NE, Albuquerque, NM.

Successful candidate will need to be within 100 miles of the location and possess the ability to work hybrid.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472).

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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