Patient Access Advocate I-ED

Presbyterian Healthcare Services; Albuquerque (NM); On-site; Full time

Job summary

A leading healthcare provider in Albuquerque is seeking a Patient Access Advocate I-ED to manage patient account registrations and provide exceptional customer service. The role involves verifying insurance, collecting payments, and assisting patients with inquiries. Ideal candidates will have a high school diploma and experience in healthcare or customer service. Employee benefits are available for part-time workers, including medical and wellness programs.

Benefits

Medical

Gym Memberships

Wellness Programs

Qualifications

• 6 months experience in a healthcare setting or 1 year customer service experience.
• Pass the 2-week Patient Access Academy with a score of 85% or higher within 6 months.

Responsibilities

• Provide exceptional patient experience using CARES, AIDET, and EPE tools.
• Verify insurance eligibility and benefits.
• Perform accurate patient registration and data collection.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Join to apply for the Patient Access Advocate I-ED role at Presbyterian Healthcare Services.

Overview

Now hiring a Patient Access Advocate I- ED. The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government, and commercial accounts on the date of service for scheduled and unscheduled visits. Responsibilities include updating demographics, verifying insurance, collecting point-of-service liabilities, and documenting registration information within the ADT system. Must possess basic knowledge of Medicare (CMS) guidelines and other compliance regulations applicable to Patient Access. Provide excellent customer service and assist with wayfinding for patients and visitors.

Qualifications

• High school diploma/GED
• 6 months experience in a healthcare setting or 1 year customer service experience
• Pass the 2-week Patient Access Academy with a score of 85% or higher within 6 months of start
• Preferred: CHAA, CHAM, or other industry certification
• Basic understanding of insurance, medical terminology, and billing codes (DRG, ICD-10, CPT, HCPCS)
• Basic knowledge of Microsoft Office

Responsibilities

• Provide exceptional patient experience using CARES, AIDET, and EPE tools
• Resolve complaints effectively and de-escalate conflicts when necessary
• Educate patients on insurance benefits and liabilities
• Ensure accounts are financially cleared at the time of service
• Perform accurate patient registration and data collection
• Verify insurance eligibility and benefits
• Maintain knowledge of authorization requirements and payer guidelines
• Complete MSPQ accurately at the point of service

Additional Details

• Location: Rev Hugh Cooper Admin Center
• Work hours: Varied days and hours
• Benefits: Employee benefits available for PRN/PT employees, including medical, gym memberships, and wellness programs
• Maximum pay: up to $20.57/hr
• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitals and Health Care