Customer Advocate - Hospital

ImageFIRST; St. Louis (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Hospital Customer Advocate to enhance customer satisfaction and retention. This field-based role involves building strong relationships with hospital clients, managing inventory, and driving sales growth. The ideal candidate will have a background in sales or customer service, possess strong communication skills, and be proficient with technology. Join a collaborative team that values respect, honesty, and safety while enjoying benefits like weekly pay and tuition reimbursement. This is an exciting opportunity to make a positive impact in the healthcare sector!

Benefits

Weekly Pay

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Pet Insurance

Legal Insurance

Hospital Indemnity Insurance

Great Company Culture

Collaborative Team Environment

Qualifications

• 5+ years of sales or customer service experience required.
• Proficiency with computer applications and technology is essential.

Responsibilities

• Build strong customer relationships through proactive service strategies.
• Conduct inventories and manage product utilization effectively.

Skills

Sales Experience

Customer Service

Inventory Management

Technology Proficiency

Communication Skills

Education

Bachelor's Degree

Equivalent Work Experience

Tools

Digital Inventory Tools

Computer Applications

Job description

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide, providing linen, patient gowns, scrubs, and more, while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a field-based, customer-facing, service-oriented position requiring the associate to establish, maintain, and build strong customer relationships through proactive service strategies. The role drives customer retention, inventory control, product spend, and profitable growth. The Hospital Customer Advocate is the face of ImageFIRST for hospital customers and is their cost-effective solution for greater patient satisfaction.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, community, customers, and patients.
• Customer Service: Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain an enthusiastic and professional attitude, and maximize customer contract term.
• Inventory Management: Conduct inventories, inspect utilization of digital inventory tools, recover product, and recommend changes based on utilization.
• Customer Education: Linen awareness, sharps, quality, hygienically clean standards, attending EVS/linen tech huddles, rounding.
• Technology: Utilize tools to communicate with customer contacts, log activities, and make data-based recommendations benefitting the customer and ImageFIRST.
• Product Knowledge: Pricing, codes, colors, sizing, changes/quantities, availability, product application.
• Sales: Increase account revenue by partnering with the Director of Hospital Sales to identify new business opportunities within existing customer accounts.
• Paperwork: Work order preparation and follow-up, invoice accuracy, credits, collection requirements.

MINIMUM QUALIFICATIONS:

• Minimum 5 years of sales or customer service experience.
• Ability to lift 25 pounds on a frequent basis.
• Proficiency with computer applications and technology.
• Bachelor's degree or equivalent work experience.
• Valid Driver’s License.

Company Values & Benefits

• Be Respectful: Value all we come in contact with.
• Be Remarkable: Create a positive moment with every interaction.
• Be Safe: Keep ourselves and those around us safe.
• Be Honest: Be guided by truthfulness in all we do.
• Weekly pay.
• Pet, Legal, and Hospital Indemnity Insurance.
• 401k (match).
• Paid Time Off Package.
• Tuition Reimbursement.
• Referral Program.
• Great company culture.
• Collaborative team environment.

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

About the company

ImageFIRST professionals offer linen rental and healthcare laundry services to hospitals and outpatient facilities. Learn about our fully managed programs.