Customer Advocate

ImageFIRST; Manchester (NH); On-site; USD 78,000 - 83,000; Full time

Benefits offered by this job

401k (match)

Paid Time Off

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST, a leading route-based linen service for healthcare, seeks a driven sales professional to establish and grow customer relationships across routes.

Grow account revenue and optimize routes while managing paperwork, safety checks, and timely deliveries. This role blends service with sales, demanding strong communication, organization, and a proactive mindset.

Qualifications

• Minimum of 3 years of experience within sales or a route sales role.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive commercial motor vehicle for up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License and Excellent Driving Record.

Responsibilities

• Build strong customer relationships and drive retention and growth.
• Manage routes to maximize efficiency, productivity and revenue while ensuring safety and compliance.
• Increase account revenue by selling additional products and services and meet sales objectives.
• Maintain route books, perform pre/post-trip procedures and ensure accurate paperwork.

Skills

Sales

Route management

Customer relationships

Communication

Education

High School Diploma or equivalent

DOT certification (medical)

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community


• Customer Relationships Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term


• Route Manage route to maximize efficiency, productivity and revenue operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles


• Sales Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives


• Load truck organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books


• Unload Truck check-in, empty soil carts, weigh carts


• Account appearance organization of rails, hanger racks, plastic, wet bags, posters and repaid bags


• Truck Maintenance timely communication of repairs, PM, accidents


• Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS

• Minimum of 3 years of experience within sales or a route sales role


• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.


• Ability to lift 25 pounds on a frequent basis


• Ability to drive commercial motor vehicle for up to 10 hours daily


• High School Diploma or equivalent


• Valid Driver’s License and Excellent Driving Record


• Sense of direction/knowledge of area


• Be Respectful Value all we come in contact with


• Be Remarkable Create a positive moment with every interaction


• Be Safe Keep ourselves and those around us safe


• Be Honest Be guided by truthfulness in all we do


• Weekly pay


• Pet, Legal, and Hospital Indemnity Insurance


• 401k (match)


• Paid Time Off Package


• Tuition Reimbursement


• Referral Program


• Great company culture


• Collaborative team environment

Schedule

4am-1pm (may vary)

$78,000k-$83,000k

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.