Customer Advocate

Talentify; Burlington (IA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Benefits package >$10k

401(k) match

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers by managing administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and answer inbound calls and emails, delivering a memorable experience.

We offer a competitive base pay starting at $18.75/hour plus a benefits package valued at over $10k, including a 401(k) with company matching, medical plans, PTO, holidays, and volunteer days.

Qualifications

• High School Diploma/GED required.
• 1-3 years telephone operations or business administration experience preferred.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify work orders, insurance where applicable, and complete information for services.
• Process invoices, buyouts, and rebills; handle dealer orders and special accounts.

Skills

Customer service

Phone handling

Administrative tasks

Education

High School Diploma/GED

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $18.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.