Customer Advocate

Safelite AutoGlass; Town of Clarence (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off and holidays

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Advocate in New York. You’ll greet customers in-shop, manage inbound calls and emails, and ensure a smooth service experience from scheduling to invoicing.

You’ll verify insurance, handle work orders, and support dealer and national contact center orders. The role emphasizes world-class service, accuracy, and a professional appearance in a fast-paced environment with up to 10% travel.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in telephone operations or business administration.
• Ability to provide world class customer service in fast-paced environment.
• Professional appearance and PPE as required.
• Light travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Handle calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify work order details including insurance and parts.
• Complete administrative tasks such as invoices, work orders, credit memos.
• Process dealer orders and special accounts as needed.

Skills

Customer service

Telephone operations

Administrative tasks

Adaptability

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $20.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

#LI-NW1

Base Pay Range Min - Max (in $USD):

$16.50 - $25.00

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Internal Associates:

Already a member of the Safelite team?

Diversity:

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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