Customer Advocate

Belron; Ontario (OR); Ibrido; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan with company matching

Health coverage options

Paid time off (PTO)

Paid holidays

Tuition reimbursement (up to $5,250)

Descrizione del lavoro

Safelite Group in Ontario, OR is seeking a Customer Advocate to be a first impression for customers in a fast-paced automotive glass setting.

You will handle in-shop greetings, inbound calls, emails, and paperwork with a focus on accurate work orders, insurance verification, and timely updates. The role demands strong communication, adaptability, and a friendly, professional demeanor to ensure a memorable customer experience.

Competenze

• High School Diploma or GED required.
• 1-3 years of telephone operations or administrative experience preferred.

Mansioni

• Welcome customers in-shop and resolve inquiries efficiently.
• Manage inbound calls, emails, and faxes for service issues and orders.
• Verify information and complete work orders, including insurance verification and invoicing.

Conoscenze

Customer service

Communication

Telephone skills

Formazione

High School Diploma or GED

Descrizione del lavoro

## Customer AdvocateApply: ONTARIO, OR: Full time: Posted Today: JR74550**Does this position interest you?** You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The **Customer Advocate** is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.**What You’ll Get*** Competitive weekly base pay.* A benefits package valued at more than $10k\\*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.* Up to $5,250 annually in tuition reimbursement.* Paid training and all the tools and resources you'll need to be successful.* View all our health, wealth and life offerings at www.safelitebenefits.com.**What You’ll Do*** Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.* Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.* Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.* Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.* Review orders from the national contact center and manage dealer part orders and special accounts.* All other duties as assigned.**What You’ll Need*** High School Diploma/GED/Equivalent required.* Experience: 1-3 years telephone operations or business administration experience required.* Ability to provide world class customer service in a changing, fast-paced operation.* Present a professional appearance and wear personal protective equipment.* Ability to travel up to 10%.