Customer Advocate

Safelite AutoGlass; Charlotte (NC); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Tuition reimbursement up to $5,250 annually

Paid time off and volunteer days

Job summary

Safelite AutoGlass in Charlotte, NC is seeking a Customer Advocate to provide exceptional service and manage administrative processes. This role is key in delivering a memorable customer experience by greeting customers, answering inquiries, and ensuring smooth operations.

The ideal candidate has a high school diploma/GED, 1-3 years of experience in telephone operations or business administration, and excels in a fast-paced environment. Competitive benefits include a 401(k) plan, vacation time, and tuition reimbursement.

Qualifications

• 1-3 years of experience in telephone operations or business administration required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly.
• Manage incoming calls, emails, and faxes for service issues.
• Confirm and complete work order information including insurance verification.
• Manage administrative tasks such as buyouts, invoices, and work orders.

Skills

World class customer service

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

## Customer AdvocateApplylocations: CHARLOTTE, NCtime type: Full timeposted on: Posted Todayjob requisition id: JR70315**Does this position interest you?** You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The **Customer Advocate** is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.**What You’ll Get*** Competitive weekly base pay starting at $XX/hour.* A benefits package valued at more than $10k\*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.* Up to $5,250 annually in tuition reimbursement.* Paid training and all the tools and resources you'll need to be successful.* View all our health, wealth and life offerings at www.safelitebenefits.com.**What You’ll Do*** Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.* Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.* Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.* Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.* Review orders from the national contact center and manage dealer part orders and special accounts.* All other duties as assigned.**What You’ll Need*** High School Diploma/GED/Equivalent required.* Experience: 1-3 years telephone operations or business administration experience required.* Ability to provide world class customer service in a changing, fast-paced operation.* Present a professional appearance and wear personal protective equipment.* Ability to travel up to 10%.