Customer Advocate

belron; Jefferson City (MO); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Health benefits

Job summary

Safelite in Missouri is seeking an in-shop customer service representative to welcome customers, resolve concerns, and coordinate service issues with the team.

You will handle calls, emails, and faxes, verify insurance, process orders, and support billing while maintaining professionalism and safety. Travel up to 10% may be required.

Qualifications

• Experience: 1–3 years telephone operations or business administration experience required.
• Provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, and other administrative tasks.
• Verify insurance information and confirm work order details.
• Process invoices, credit memos and rebills, and handle related administrative duties.
• Review orders from the national contact center and manage dealer parts/orders.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

What You'll Get

• Competitive weekly base pay starting at $19/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.