Customer Advocate

Jobs for Humanity; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Advocate to join their team in Denver. This role is pivotal in delivering exceptional customer experiences, managing administrative processes, and ensuring smooth operations. As a Customer Advocate, you'll engage with customers directly, resolve their concerns, and support them through various service-related inquiries. The company offers a competitive pay structure, comprehensive benefits, and a supportive environment for personal and professional growth. If you thrive in a dynamic setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Paid volunteer days

Tuition reimbursement up to $5,250 annually

Paid training

Necessary tools and resources

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Welcome customers and resolve concerns quickly and efficiently.
• Manage incoming calls, emails, and faxes related to service issues.
• Handle administrative tasks such as invoices and work orders.

Skills

Customer Service

Administrative Skills

Telephone Operations

Education

High School Diploma / GED / Equivalent

Job description

Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is an on-site position and one of Safelite's first impressions with our customers. Responsibilities include managing administrative processes, scheduling, work orders, invoicing, greeting customers in person, and answering inbound calls and emails. This organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

• Competitive weekly base pay starting at $17.90/hour
• A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, paid time off (PTO), holidays, and paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training and all necessary tools and resources
• Additional health, wealth, and life benefits at www.safelitebenefits.com

What You'll Do

• Welcome in-shop customers and resolve concerns quickly and efficiently, often with creative solutions
• Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, commercial accounts, dispatch, repairs, cash, wholesale, and same-day reschedules/cancellations
• Ensure smooth operations by confirming and completing work order information, including insurance verification and additional parts
• Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills
• Review orders from the national contact center and manage dealer part orders and special accounts
• Perform other duties as assigned

What You'll Need

• High School Diploma / GED / Equivalent
• 1-3 years of telephone operations or business administration experience
• Ability to provide world-class customer service in a fast-paced environment
• Professional appearance and ability to wear personal protective equipment
• Ability to travel up to 10%

#LI-RS1

Base Pay Range Min - Max (USD): $17.90 - $25.10

Internal Associates: Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite values a diverse workforce and is an equal opportunity employer. Learn more at Safelite.com / Careers.

Benefit amounts are estimates; actual values depend on benefit elections during enrollment. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws, in accordance with their requirements. Physical and mental demands are not job qualification standards but are provided to help identify tasks where accommodations may be needed.