Customer Advocate

belron; Broken Arrow (OK); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) with company match

Medical coverage plans

PTO and holidays

Tuition reimbursement

Paid training

Job summary

Safelite AutoGlass is seeking a Customer Advocate in the United States to greet customers, handle administrative tasks, schedule work orders and invoicing, and deliver a memorable experience at every interaction. You will answer inbound calls and emails, coordinate service issues, verify insurance, and support dealers, with opportunities for growth and a strong work-life balance.

This role requires 1–3 years in telephone operations or business administration, a high school diploma or GED,

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone handling

Administrative tasks

Education

High School Diploma or GED

Job description

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life.

What You'll Get

• Schedule: Monday through Saturday, with Sunday and one additional day off through the week
• Competitive weekly base pay starting at $18.00/hour.
• A benefits package valued at more than $10k*.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• A commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.