Customer Advocacy & Engagement Manager

Glean; San Francisco (CA); Hybrid; USD 139,000 - 149,000; Full time

Benefits offered by this job

Medical, Vision, Dental coverage

401k plan

Home office stipend

Education stipend and wellness stipend

Daily healthy lunches

Job summary

Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world‑class customer advocacy engine.

You’ll partner with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference desk, produce compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.

Qualifications

• 4+ years in customer marketing, customer reference programs, product marketing, or customer success in B2B SaaS.
• Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.
• Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.
• Strong executive presence and concise communicator with internal and customer stakeholders.

Responsibilities

• Reference Desk: manage intake, qualification, and fulfillment of reference requests; uphold SLAs.
• Maintain referenceability, approvals, and logo rights; coordinate with Comms/PR and Legal for compliance.
• Storytelling and content production across formats: case studies, films, fireside chats, quotes.
• Coordinate interviews, draft briefs, manage reviews, and hand‑off through publication.
• Coordinate with creative vendors for video shoots and design deliverables."
• Recruit and prep customer speakers for Glean events (e.g., Glean:LIVE), webinars, and advisory days.
• Plan and execute peer‑review campaigns across platforms while protecting customer relationships.
• Develop customer awards and recognition programs, including budgeting and gifting.
• Support event activations to recruit advocates and extend advocacy into reusable assets.

Skills

Customer marketing

Project coordination

Interviewing

Executive presence

Communication

Salesforce

Asana

Google Workspace

Tools

Salesforce

Asana

Google Workspace

Job description

Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world‑class customer advocacy engine.

You’ll partner with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference desk, produce compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.