Customer Advisor (Sales/Service/Tires) Sherman Oaks, CA

The Goodyear Tire & Rubber Company; Los Angeles (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Just Tires centers, part of The Goodyear Tire & Rubber Company, offer a fast-paced, customer-focused environment with competitive pay and benefits. The Starting Pay is $18.00–$24.00 hourly plus incentives and weekly pay, with comprehensive training and opportunities for advancement.

As a Customer Sales Advisor, you’ll help guests with tire and service sales, build relationships, understand needs, and guide customers through warranties and promotions while maintaining quality and safety standards.

Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Responsibilities

• Drive sales through guest interactions including tire and service sales
• Build guest relationships and ensure satisfaction by understanding needs
• Describe warranties, ads and promotions of products and services
• Handle check-in, scheduling, estimates, and checkout for services
• Make recommendations based on manufacturer guidance
• Participate in training and maintain a clean, safe area
• Perform tasks including lifting tires and wheels, standing, bending and squatting

Skills

Guest service experience

Team player

Customer focus

Education

High School Diploma or GED

Job description

Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Just Tires, we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results. Just Tires is a Goodyear company. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

Location: 814210 Ventura Blvd, Sherman Oaks, CA

Starting Pay: $18.00 - $24.00 Hourly + Incentives & Weekly Pay

General Description

As a Customer Sales Advisor, you will gain hands-on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment. We encourage you to allow us to invest in your success as you invest in ours;

Responsibilities Will Include, But Not Be Limited To

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures.

Application Process

• Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
• If you pass, you'll receive an invitation to schedule a phone or in-person interview.
• Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.

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