Customer Advisor (Sales & Service) - Gallup, NM

GOODYEAR Career Sites Springboard; Gallup (NM); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Training and career advancement

Job summary

Goodyear in Gallup, NM is hiring a Customer Sales Advisor to gain hands-on experience in a fast-paced auto service center by delivering outstanding service and building guest relationships.

You will drive tire and service sales, explain warranties and promotions, schedule appointments, estimate time requirements, and assist guests from check-in to check-out. Prior guest service experience preferred; valid driver’s license required.

Qualifications

• Prior guest service experience.
• Valid driver's license.
• Must be at least 18 years of age.
• Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.
• No relocation is being offered for this position.

Responsibilities

• Drive sales through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by understanding their needs.
• Describe warranties, advertising, and promotions of products and services.
• Manage guest interactions from check-in to check-out, including scheduling appointments and estimating time requirements.
• Make recommendations to guests based on manufacturer recommendations.
• Promote self-development through company training tools.
• Maintain a clean and safe work and guest area.
• Perform manual tasks for extended periods, including lifting tires and wheels.

Skills

Guest service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Starting Pay: $13 -$15 Hourly (DOE) + Weekly Pay & Incentives

Location: 307 West Coal Avenue, Gallup NM

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay.

Benefits

• Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.
• Excellent training for our technician, sales team and management positions.
• Fast track career advancement opportunities for hard working, team players who can deliver results.

If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As a Customer Sales Advisor, you will gain hands‑on experience in one of Goodyear's Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team‑environment. We encourage you to allow us to invest in your success as you invest in ours!

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience
• Spanish speaking preferred

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures.