Automotive Tire and Service Advisor - Denver, CO

The Goodyear Tire & Rubber Company; Denver (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401(k)

Life Insurance

Disability

Tuition Assistance

Sick Time

Vacation Time

Tire Discounts

Job summary

The Goodyear Tire & Rubber Company is expanding its automotive service team in the Denver area. The Automotive Tire & Service Advisor will build strong guest relationships, sell tires and services, and guide customers from check-in to checkout while maintaining a high standard of service.

You will learn Goodyear procedures and be part of a team focused on profitability, quality service, and customer satisfaction. Competitive pay, comprehensive benefits, and career growth are available.

Qualifications

• Minimum age 18 and authorized to work in the U.S.
• Valid driver’s license and no relocation offered
• High School Diploma or GED preferred

Responsibilities

• Drive sales by promoting tires and services and explaining benefits to guests
• Build guest relationships and ensure satisfaction by understanding needs
• Communicate promotions and warranties clearly to guests
• Schedule appointments, estimate time, and check out guests
• Maintain clean, safe work and guest areas
• Assist management by sharing vehicle information and decisions

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

The pay range for this position is $18.00 - $25.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

General Description

As an Automotive Tire & Service Advisor, you will gain hands‑on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire & Service Advisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests.

Responsibilities Will Include, But Will Not Be Limited To

• Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Communicate all advertising and promotion of products and services
• Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
• Contribute to promotional merchandising and special events
• Effectively communicate all warranties, promotions, and advertisements to guests
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Assist Service Manager in communicating information about guest vehicles, as needed
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Previous Automotive Guest Service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous tire sales experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures