Customer Advisor (Italian-speaking) - Tech Industry - Full Remote

Concentrix; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Advisor to join their dynamic team. This role offers the chance to work remotely while ensuring customer satisfaction through effective communication and problem-solving. With a focus on personal and professional growth, you will receive comprehensive training and support to excel in your career. Enjoy competitive salaries, performance bonuses, and a range of benefits designed to enhance your lifestyle. If you're passionate about delivering exceptional customer experiences and want to grow within a supportive environment, this opportunity is perfect for you.

Benefits

Competitive salary

Performance bonus

Full paid training

Career development programs

Specialized courses

Language classes

Referral bonus opportunities

Qualifications

• High level of Italian and proficiency in English required.
• Strong customer service skills and excellent communication.

Responsibilities

• Handle incoming user requests via telephone, email, and chat.
• Assist customers with post-sale issues and resolve financial concerns.
• Communicate effectively with logistics and technical support teams.

Skills

Italian (oral and written)

English proficiency

Customer service skills

Communication skills

Empathy

Team spirit

Job description

Customer Advisor (Italian-speaking) - Tech Industry - Full Remote

Job Title: Customer Advisor (Italian-speaking) - Tech Industry - Full Remote

Job Description

Experience the power of a game-changing career

We are a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you’re looking to grow and be inspired, as a Customer Advisor in Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high standards regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide comprehensive training, cutting-edge technologies, and ongoing support to help you succeed. At Concentrix, there’s significant career and personal growth potential. About 80% of our managers and leaders have been promoted from within! We also offer a range of FREE learning and leadership development programs to help you achieve your career goals.

What you will do in this role

• Handle incoming user requests via telephone, email, chat, etc., log call details into case management systems, and provide responses and resolutions within SLA.
• Assist customers with post-sale issues such as missing or delayed packages, incorrect deliveries, or damaged items.
• Resolve financial concerns like loan processing issues, double charges, and payment failures.
• Provide clear solutions while maintaining high standards of customer experience.
• Communicate effectively with logistics, finance, and technical support teams to resolve cases efficiently.
• Create positive customer experiences by making customers feel heard and valued.
• Work with urgency to ensure fast and accurate issue resolution.

Your qualifications

• High proficiency in Italian (oral and written) and good command of English.
• Excellent communication skills, empathy, and team spirit.
• Ability to adapt to unplanned situations in a methodical and organized manner.
• Strong customer service orientation.

If you don’t meet every qualification, we still encourage you to apply. We will do our best to match you with the right role.

What’s in it for you

• Full-time position with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance bonuses.
• Work From Home in Portugal.
• Referral bonus opportunities.
• Full paid training on company and project specifics.
• Career development programs, specialized courses, and language classes.

Experience the best version of yourself!

If this opportunity aligns with your career goals, we want to hear from you. Apply today and find out why over 440,000 professionals worldwide call Concentrix their employer of choice.

Concentrix is an equal-opportunity employer

We are committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected category.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: Italian (Required)

Time Type: Full-Time

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Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance improvement for top brands.