Enable job alerts via email!

Customer Advisor (German-speaking) - Inbound Sales Tech Industry - Full Remote

Concentrix

United States

Remote

USD 40,000 - 80,000

Full time

27 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a Customer Technical Advisor to join their dynamic team. This full remote role offers an exciting opportunity to engage with customers, ensuring their satisfaction while supporting inbound sales. You'll be part of a company recognized for its commitment to career growth and personal development, with extensive training and leadership programs. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this position could be the perfect next step in your career journey. Join a global leader and make a real impact in the tech industry!

Benefits

Competitive Salary
Performance Bonus
Work From Home
Referral Bonus Opportunities
Full Paid Training
Career Development Programs
Specialized Courses
Language Classes

Qualifications

  • Fluent in German and English with strong communication skills.
  • Customer service-oriented with the ability to adapt to situations.

Responsibilities

  • Handle incoming user requests and log details into case management systems.
  • Aim for high customer satisfaction and achieve sales goals.

Skills

German Language Proficiency
English Language Proficiency
Communication Skills
Customer Service Orientation
Empathy
Adaptability

Tools

CRM Systems

Job description

Job Title:

Customer Advisor (German-speaking) - Inbound Sales Tech Industry - Full Remote

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Technical Advisor in Portugal, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Technical Advisor, you will:

  • Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers.
  • Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
  • Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds).
  • Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
  • Achieve sales goals set up every quarter while providing an excellent customer experience.
  • Logging and following up on orders or requests.
  • Capturing all required data elements in CRM as required by clients, policies, and products.

Your qualifications

Concentrix is a great match if you:

  • Have a high level of German (oral and written) and proficiency in English.
  • Have excellent communication skills coupled with empathy and team spirit.
  • Have the ability to adapt to unplanned situations in a methodical and organized way.
  • Strong customer service-oriented skills.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary and performance bonus.
  • Work From Home in Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: German (Required)

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Advisor (German-speaking) - Inbound Sales Tech Industry - Full Remote

Convergys

Mission

Remote

USD 40,000 - 70,000

2 days ago
Be an early applicant

Customer Advisor (Italian-speaking) - Tech Industry - Full Remote

Concentrix

Remote

USD 40,000 - 60,000

Yesterday
Be an early applicant

Customer Advisor (French-speaking) - Inbound Sales Tech Industry - Full Remote

Convergys

Mission

Remote

USD 40,000 - 70,000

30+ days ago