Customer Administrative Specialist

LexisNexis Risk Solutions; Forest Home (NY); Hybrid; USD 47,000 - 78,000; Full time

Benefits offered by this job

Health Benefits

401(k) with match

Wellbeing platform

Disability & Life Insurance

Family benefits

Health Savings Accounts

Paid time off & volunteering

Job summary

LexisNexis Risk Solutions is seeking a Customer Administrative Specialist to support Civilian Markets at state and local levels. You will handle outbound sales, order processing, and customer records while using product knowledge and internal systems to grow a portfolio of buying customers.

Responsibilities include pursuing leads, maintaining accurate documentation, and supporting the sales organization with timely communication and pricing discussions.

Qualifications

• High School Diploma required.
• Basic selling and account management knowledge.
• Ability to understand business drivers and apply to daily work.

Responsibilities

• Make outbound sales contacts, including cold calls, and pursue sales leads.
• Accept orders, close sales, maintain customer records, and complete documentation on time.
• Identify and qualify prospective customers and log activity in Salesforce.
• Represent an assigned product line and collaborate with other sales teams as needed.
• Maintain communication with Sales Director and Team Lead to support priorities.
• Demonstrate Accurint platform and discuss pricing plans with customers.

Skills

Salesforce

Account management

Multitasking

Self-motivation

Persuasion

Communication

Education

High School Diploma

Tools

Salesforce

Job description

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government

About Our Team

Our strategic civilian sales team supports state and local government customers by helping retain existing revenue, generate new business within current accounts, and pursue new customer acquisition. The team works in a collaborative sales environment focused on responsive customer engagement, accurate account management, and effective support for products and services that help government agencies achieve their missions.

About The Role

The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively.

You will make outbound sales contacts, pursue leads, support customer ordering activity, and maintain communication with sales leadership. The Customer Administrative Specialist uses product knowledge, internal systems, and strong organization skills to help develop a portfolio of buying customers while supporting efficient sales execution.

Responsibilities

• Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers.
• Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time.
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce.
• Representing an assigned product line that may overlap with other sales teams’ territories, as applicable.
• Working within territory, account, product, service, or sales processes of limited complexity.
• Informing customers of new product and service introductions, pricing, and relevant updates.
• Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution.
• Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans.
• Performing all other duties as assigned.

Requirements

Experience & Education

• High School Diploma
• Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions.
• Ability to understand key business drivers and apply that knowledge to daily work.

Technical & Professional Skills

• Proficiency using Salesforce and other internal operational systems.
• Ability to present information in an appropriate style and explain technical information clearly.
• Ability to persuade clients and others in standard situations.

Core Capabilities

• Ability to multitask and respond effectively to changing priorities and situations.
• Self-motivation and the ability to work independently.
• Professional demeanor and strong work ethic.

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Primary Location Base Pay Range: Home based-New York $46,900 - $77,800. Total Target Cash Range: $72,100 - $120,000. If performed in New York City, the base pay range is $51,200 - $85,000, the total target cash range is $78,700 - $130,900. If performed in Rochester, NY, the base pay range is $42,600 - $70,800, the total target cash range is $65,600 - $109,000. If performed in Ohio, the base pay range is $40,500 - $67,200, the total target cash range is $62,300 - $103,600. U.S. National Base Pay Range: $42,600 - $70,800, Total Target Cash Range: $65,600 - $109,000. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.