Customer Accounts & Success Specialist

CoolSys; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Life insurance

Tuition reimbursement

Paid time off

Employee discounts

Pet insurance

Legal Plan

Job summary

CoolSys is seeking a Customer Accounts Specialist in Phoenix to align sales, account management, and operations. You will support long-term relationships, monitor day-to-day requests, and ensure SLA achievement.

Ideal candidates have 3–5 years in B2B customer service, 2+ years in account management, and strong communication. Familiarity with commercial refrigeration or HVAC is a plus; proficient in Microsoft Office.

Qualifications

• 3-5 years in B2B Customer Service.
• Minimum 2 years Account Management experience.
• Knowledge of commercial refrigeration and HVAC equipment and industry is a plus.
• Strong written and verbal communication skills.
• Ability to influence without authority.
• Ability to work under pressure and resolve customer service issues with professionalism and urgency.

Responsibilities

• Acts as a bridge between Customer & Operations teams on assigned accounts.
• Manages day to day account activities (open work orders, quotes, customer communications).
• Identifies & mitigates risks to account retention.
• Identifies areas of expansion at assigned accounts and communicates to sales leadership.
• Involved in the customer onboarding process.
• Develops customer relationships and acts as a Customer Advocate.

Skills

B2B Customer Service

Account Management

Communication

Teamwork

Project Management

Multitasking

Tools

Microsoft Office

Job description

CoolSys is seeking a Customer Accounts Specialist in Phoenix to align sales, account management, and operations. You will support long-term relationships, monitor day-to-day requests, and ensure SLA achievement.

Ideal candidates have 3–5 years in B2B customer service, 2+ years in account management, and strong communication. Familiarity with commercial refrigeration or HVAC is a plus; proficient in Microsoft Office.