Customer Accounts Specialist US

Herc Rentals; Florida; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan with company match

Paid Time Off

Life & Disability Insurance

Employee Assistance Program

Job summary

Herc Rentals invites applications for a Customer Accounts Specialist US position in Bonita Springs, FL. You will manage a portfolio of accounts from billing through receivable resolution, using calls, emails, and faxes to secure payments and payment plans while maintaining strong customer relations.

Reporting to the Collection Supervisor within Finance Shared Services, you will collaborate with sales and regional branches, process billing adjustments, handle unapplied payments, and help drive

Qualifications

• Bachelor degree preferred; but 3–5 years AR experience in collections.
• One-year credit and B2B collection experience.
• Previous customer service and professional telephone etiquette.

Responsibilities

• Proactively contact B2B customers to collect past due invoices.
• Process billing adjustments and resolve discrepancies urgently.
• Release/hold orders and resolve unapplied payments or suspensions.
• Suggest actions to reduce uncollectible accounts and report to dept heads.
• Maintain relationships with internal and external customers to improve processes.
• Assist in projects and other collection tasks as needed.

Skills

Self-directed

Creative problem solving

Time management

Professional communication

Excel & Word

Customer focus

Interpersonal skills

Education

Bachelor's degree in business (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Accounts Specialist US

Bonita Springs, FL, USA, 34134

Employment Status: Full-time

Posting Start Date: 11/3/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI". Herc Rentals serves customers through approximately 615 locations and has about 12,000 employees in North America as of September 30, 2026.

Job Purpose

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.

What you will do...

• Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
• Process billing adjustments and customer discrepancies with a sense of urgency.
• Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to escape uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Maintain relationships with Internal and External customers to drive efficiencies in processes.
• Assist in projects, process improvements, and other collection related tasks as identified by management.

Requirements

• Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
• One-year Credit and B2B Collection experience
• Previous customer service and professional telephone etiquette

Skills

• Ability to work with minimal supervision and think logically & constructively
• Creative Problem Solver
• Organizational and Time Management Skills
• Professional Verbal and Written Communication
• Proficient Microsoft Excel and Word
• Strong sense of Urgency and Customer Focus
• 'Interpersonal/People Skills', in working with Colleagues and Customers

Req #: 72756

Pay Range: $22.00 - $25.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.