Customer Accounts Advisor

Aaron's; Taylorsville (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the lease-to-own retail sector is seeking a Customer Accounts Advisor to enhance customer relationships and drive payment collections. This role involves engaging with customers both in-store and over the phone, ensuring satisfaction and understanding of lease agreements. With a focus on teamwork and recognition, this position offers competitive pay and a range of benefits, including paid time off and a 401(k) plan. Join a company that values its team members and is committed to making a positive impact in the community.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program

Tuition Reimbursement

401(k) Plan with Contribution Matching

Paid Time Off

Life and Disability Insurance

Medical, Dental, and Vision Insurance

Paid Paternal Leave

Pay on Demand

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain customer accounts and document payment appointments.
• Assist with merchandise returns and guest deliveries as directed.
• Sell benefits of timely lease agreement renewals.

Skills

Customer Service

Multi-tasking

Negotiation

Persuasion

Communication

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C1919 - Taylorsville, 5688 S Redwood Rd, Taylorsville, Utah, United States of America Req #66771 Wednesday, May 7, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $14.75 - $15.50

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure, and protect product in the company vehicle
• Safely operate the company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work a schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitask effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental, and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status. The pay range provided is the minimum to maximum rate we believe we would pay at the time of posting. Actual pay may vary based on factors like education, experience, location, and performance. The salary range may be modified in the future.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the US and Canada. We aim to positively influence people’s lives. Join us if you want a career with purpose and a company committed to diversity and inclusion. We are an equal opportunity employer. For accommodations during the recruitment process, contact [emailprotected].

Aaron’s is an Equal Opportunity Employer.

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Other details

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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