Customer Accounts Advisor

Aaron's, LLC; Reno (NV); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Accounts Advisor to build relationships with customers and drive payment collections. The role involves maintaining customer accounts, working both in-person and over the phone, while ensuring high levels of customer satisfaction. Ideal candidates will demonstrate strong interpersonal skills and have a flexible schedule, along with a high school diploma or equivalent.

Qualifications

• 21 years of age with a valid driver's license.
• Two years of retail/customer service experience preferred.
• Ability to lift up to 50 lbs unassisted.

Responsibilities

• Maintain and update customer accounts in the system.
• Contact customers for lease renewals via calls and visits.
• Assist in achieving revenue and renewal goals.

Skills

Empathy

Active Listening

Negotiation

Persuasion

Multitasking

Organizational Skills

Education

High school diploma or equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $14.25 - $15.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors connect well with people, demonstrate empathy, listen attentively, explain clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. Like all Aaron’s team members, they share our purpose and passion for making a difference and creating strong personal connections for life.

The Work

• Maintain and update customer accounts and information in the store system, documenting all payment appointments.
• Contact customers who have not renewed their lease agreements, via home visits and phone calls.
• Promote benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Ensure merchandise is cleaned and certified in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other duties assigned by management.

Requirements

• At least 21 years old in the U.S. with a valid driver’s license, meeting the Company’s Driver Qualification Policy, including a satisfactory MVR; at least 18 in Canada.
• Meet DOT certification requirements in applicable states.
• Flexible schedule from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unassisted and up to 300 lbs. with a dolly.
• Preferred: Two years of retail/customer service experience.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and effective multitasking ability.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient in computer skills.