PRN Customer Service Representative - Peds Primary - Page Field - Includes Sat/Sun

Lee Health; Orlando, Fort Myers (FL, FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Customer Service Representative to join their dynamic team. This role involves providing top-notch customer service for patient business activities, including appointment scheduling and insurance verification. The ideal candidate will possess strong communication skills and a knack for detail in billing processes. With opportunities for growth and the chance to make a real difference in patient care, this position is perfect for someone looking to thrive in a supportive environment. If you are passionate about helping others and enjoy working in a fast-paced setting, this is the opportunity for you.

Qualifications

• Excellent communication and interpersonal skills required.
• Knowledge of insurance verification and medical billing is helpful.

Responsibilities

• Provide excellent customer service in a team-based environment.
• Handle telephones, patient scheduling, and insurance verification.
• Prepare well-coded and accurate billing, and maintain medical records.

Skills

Customer Service

Communication Skills

IT/Computer Proficiency

Basic Math Skills

Education

High School Diploma or GED

Job description

Location: LPG Pediatrics at Page Field - 4751 S Cleveland Ave, Fort Myers, FL 33907

Department: HOD HB Peds Primary - Page Field

Work Type: PRN

Shift: Shift 1/7:00 AM to 7:00 PM

Minimum to Midpoint Pay Rate: $18.75 - $18.75 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, posting charges, initial collections, preparing well-coded and accurate billing, and maintaining medical records. Depending on the specific Practice/Department needs, this position may also manage business services for workers' compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays, and weekends may be required. Other duties as assigned by the Manager/Supervisor.

Requirements

• Education: High School Diploma or GED required.
• Experience: Less than 1 year of clerical/administrative experience required. Insurance/customer service experience preferred.
• Certification: BLS (Basic Life Support) certification required in Employee Health and may be required at other locations within 90 days of hire.
• License: N/A
• Other: Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math skills, knowledge of insurance verification and medical billing is helpful.

Location: Fort Myers, FL