Customer Accounts Advisor

Aaron's; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you will play a pivotal role in customer satisfaction and retention. This position offers the chance to connect with customers both in-person and over the phone, guiding them through the lease-to-own process. With a focus on building relationships and understanding customer needs, you will help drive payment collections and renewals. Enjoy competitive pay, comprehensive benefits, and a supportive team environment that values your contributions. If you're passionate about making a positive impact, this is the ideal opportunity for you.

Benefits

Sundays Off

Employee Assistance Programs

Well-being Programs

Tuition Reimbursement

401(k) with Matching

Paid Time Off

Insurance Coverage

Paid Paternal Leave

Pay on Demand

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Preferred: two years of retail/customer service experience.

Responsibilities

• Maintain and update customer accounts in the store system.
• Contact customers who haven't renewed their lease agreements.
• Promote benefits of timely lease payments to customers.

Skills

Customer Service

Multi-tasking

Negotiation

Organizational Skills

Communication Skills

Empathy

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0156 - Okc-Nw Expressway, 4520 NW Expressway, Oklahoma City, Oklahoma, United States of America Req #66810 Thursday, May 8, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.

Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success
Customer Account Advisors connect well with people, demonstrate empathy, listen attentively, explain simply, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. All Aaron’s team members share a passion for making a positive impact and creating lasting personal connections.

The Work

1. Maintain and update customer accounts in the store system, documenting all payment appointments.
2. Contact customers who haven't renewed their lease agreements via home visits and phone calls.
3. Promote benefits of timely lease payments to customers.
4. Assist in setting and achieving revenue and renewal goals.
5. Support merchandise returns and guest deliveries as directed.
6. Ensure returned items are cleaned and certified in the Quality Assurance Center.
7. Complete weekly vehicle maintenance and route sheets daily.
8. Load, secure, and protect products in the company vehicle.
9. Operate the company vehicle safely.
10. Support the Sales Team as needed.
11. Perform any other duties assigned by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and meet company driver qualification standards; in Canada, at least 18 years old.
• Meet DOT certification requirements in applicable states.
• Availability to work hours between 8 am and 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards

We value our team members and offer comprehensive career training, performance incentives, advancement opportunities, and a benefits package including:

• Sundays off
• Employee assistance and purchase programs
• Well-being programs
• Tuition reimbursement
• Employee Resource Groups
• 401(k) with matching
• Paid time off
• Insurance coverage
• Paid paternal leave
• Pay on Demand

Benefits vary based on employment status. The pay range is an estimate and may vary based on several factors, including experience, location, and organizational needs.

About Aaron’s

We offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the U.S. and Canada. We are committed to diversity and inclusion and are an equal opportunity employer. Candidates requiring accommodations during recruitment should contact [emailprotected].

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#Indeed-Full-Time

Other details

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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