Customer Accounts Advisor

Aaron's, LLC; Greer (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to engage with customers and drive payment collections. In this role, you'll build meaningful relationships through effective communication, ensuring customer satisfaction and promoting lease agreement renewals. You will also assist in meeting revenue targets and support merchandise returns. Ideal candidates will demonstrate empathy, strong organizational skills, and the ability to multitask effectively. If you are passionate about creating lasting connections and making a difference, this opportunity is perfect for you.

Qualifications

• Preferred: Two years of retail/customer service experience.
• Ability to lift up to 50 lbs. unassisted.

Responsibilities

• Maintain and update customer accounts, including recording all payment appointments.
• Contact customers who have not renewed their lease agreements.

Skills

Empathy

Active Listening

Negotiation Skills

Persuasion Skills

Multi-tasking

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.75 - $13.50

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are required. All team members share our purpose and passion for making a difference and creating lasting personal connections.

The Work

• Maintain and update customer accounts, including recording all payment appointments.
• Contact customers who have not renewed their lease agreements, via home visits and phone calls.
• Promote the benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in meeting revenue and renewal targets.
• Support merchandise returns and guest deliveries as directed.
• Certify merchandise in the Quality Assurance Center for returned items.
• Keep weekly vehicle maintenance and route sheets updated daily.
• Load, secure, and protect products in the company vehicle.
• Operate company vehicle safely.
• Assist the Sales Team as needed.
• Perform any other duties reasonably requested by management.

Requirements

• At least 21 years old in the U.S. with a valid driver’s license and a satisfactory driving record; in Canada, at least 18 years old.
• Meet DOT certification requirements in applicable states.
• Ability to work hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unassisted and up to 300 lbs. with a dolly.
• Preferred: Two years of retail/customer service experience.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.