Customer Accounts Advisor

Aaron's; Forest City (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you'll make a meaningful impact on customers' lives. In this dynamic role, you will build relationships with customers, assisting them in their journey towards ownership while ensuring their satisfaction with our products. Enjoy a career filled with purpose in a supportive, high-energy environment that values your contributions. With competitive pay, comprehensive benefits, and opportunities for growth, this position is more than just a job—it's a chance to thrive in a rewarding career. If you’re passionate about customer service and eager to make a difference, we want you on our team!

Benefits

Sundays Off

Employee Assistance Program

Exclusive Discounts

Well-being Programs

Tuition Reimbursement

401(k) with Matching

Paid Time Off

Life and Disability Insurance

Medical, Dental, Vision Insurance

Paid Paternal Leave

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Preferred: Two years of retail/customer service experience.

Responsibilities

• Maintain and update customer accounts and document payment appointments.
• Contact customers for lease agreement renewals via home visits and phone calls.
• Assist the Customer Account Manager in meeting revenue and renewal goals.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0486 - Forest City, 116 Hilltop Way, Forest City, North Carolina, United States of America Req #66794 Thursday, May 8, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25- $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success:

• Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully.
• Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary.
• Share our purpose and passion for making a real difference in the lives of others and creating strong personal connections for life.

The Work:

• Maintain and update customer accounts, including documenting payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in meeting revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Certify merchandise in the Quality Assurance Center for returned items.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other duties requested by management.

Requirements:

• Must be at least 21 years old in the U.S. with a valid driver’s license and meet company driver qualifications; in Canada, at least 18 years old.
• Meet DOT requirements for certification in required states (U.S.).
• Ability to work flexible hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards:

We value our team members and offer career training, performance incentives, advancement opportunities, and a comprehensive benefits package including:

• Sundays off
• Employee assistance program
• Exclusive discounts through employee purchase program
• Well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) with matching
• Paid time off, sick days, holidays
• Life and disability insurance
• Medical, dental, vision insurance
• Paid paternal leave
• Pay on Demand

Note: Pay ranges are estimates and may vary based on several factors including experience, location, performance, and organizational needs.

About Aaron’s:

We offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the U.S. and Canada. We are committed to diversity and inclusion and are an equal opportunity employer. For accommodations during the recruitment process, contact [emailprotected].

Aaron’s is an Equal Opportunity Employer.

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Other details:

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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