Customer Accounts Advisor

Aaron's, LLC; Gilbert (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to foster relationships with customers and drive payment collections. This role involves engaging with clients both over the phone and in person, ensuring their satisfaction while promoting lease agreement renewals. The ideal candidate will possess strong interpersonal skills, empathy, and the ability to multitask effectively. Join a team that values personal connections and offers opportunities for growth in a dynamic environment. If you have a passion for customer service and making a difference, this position is perfect for you.

Qualifications

• Preferred: Two years of retail/customer service experience.
• Must be at least 21 years old with a valid driver’s license.

Responsibilities

• Maintain and update customer accounts and document payment appointments.
• Contact customers who have not renewed their lease agreements.
• Assist the Customer Account Manager in achieving revenue goals.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $16.25 - $17.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors connect well with people, demonstrate empathy, listen attentively, explain things clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. All Aaron’s team members share a passion for making a difference and creating lasting personal connections.

The Work

• Maintain and update customer accounts, including documenting payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Help with merchandise returns and guest deliveries as directed.
• Certify merchandise in the Quality Assurance Center for returned items.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Safely operate company vehicles.
• Support the Sales Team as needed.
• Perform any other duties assigned by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and compliant with the Driver Qualification Policy; satisfactory MVR. In Canada, at least 18 years old.
• Meet DOT certification requirements in applicable states.
• Ability to work hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient in computer skills.