Customer Accounts Advisor

Aaron's Family of Companies; Florence (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Account Advisor to enhance customer relationships and drive lease agreement renewals. This role involves direct interaction with customers, both in-person and over the phone, ensuring their satisfaction and promoting timely payments. The ideal candidate will possess strong interpersonal skills, empathy, and the ability to multitask effectively in a fast-paced environment. Join a team that values personal connections and rewards top performers while contributing to the community's well-being.

Benefits

401(k) Plan

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Discounts

Stock Purchasing Plan

Direct Deposit

Sundays Off

Qualifications

• At least 21 years old with a valid driver's license.
• Two years of retail/customer service experience preferred.

Responsibilities

• Maintain and update customer accounts in the store system.
• Contact customers for lease agreement renewals.
• Assist in setting and achieving revenue and renewal goals.

Skills

Empathy

Organizational Skills

Negotiation Skills

Persuasion Skills

Multi-tasking

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Job description

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role, you will support the overall needs of the store by assisting other team members. You will have direct contact with customers and act as a customer counselor for timely agreements and renewals. You'll work in an environment that recognizes and rewards top performers.

Discover our commitment to keeping our community healthy, refreshed, and engaged.

• Rewards vary based on Full- and Part-Time employment status.
• Rewards vary for locations in Canada.

Benefits include: 401(k) Plan, Life Insurance, Medical, Dental, & Vision Insurance, Paid Time Off, Discounts and stock purchasing plan, Direct Deposit, Sundays Off.

Position Details

Job Title: Customer Accounts Advisor

Job Schedule: Corporate Retail Store

Job ID: 59995

Date posted: 09 / 03 / 2024

Hiring Range: $13.25 to $14.00 per hour

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Connect and relate well to people, demonstrate empathy, listen attentively, explain clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. All team members share our purpose and passion for making a difference and creating strong personal connections.

The Work

• Maintain and update customer accounts and information in the store system.
• Contact customers who have not renewed their lease agreements, via home visits and phone calls.
• Promote the benefits of timely lease renewal payments.
• Assist in setting and achieving revenue and renewal goals.
• Assist with merchandise returns and guest deliveries.
• Certify merchandise in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets.
• Load, secure, and protect products in the vehicle.
• Operate company vehicle safely.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Requirements

• At least 21 years old in the U.S. with a valid driver’s license and compliance with Driver Qualification Policy; at least 18 in Canada.
• Meet DOT requirements for certification in required states (U.S.).
• Ability to work hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Uphold the Aaron’s brand and protect company assets.