Customer Accounts Advisor

Aaron's, LLC; Cleveland (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Accounts Advisor in Cleveland, GA. This role involves building customer relationships, driving payment collections, and ensuring complete customer satisfaction. Ideal candidates will have strong interpersonal skills and retail experience, embodying the company's values with professionalism and empathy.

Qualifications

• Two years of retail/customer service experience preferred.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain customer accounts and assist with renewals and collections.
• Contact customers for lease renewals via phone and in-home visits.
• Support the Sales Team and perform store functions as directed.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation

Persuasion

Education

High school diploma or equivalent

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25-$13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

• Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully.
• Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary.
• Share Aaron’s purpose and passion for making a difference in the lives of others and creating strong personal connections.

The Work

• Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Contact customers who have not renewed their lease agreements, both through in-home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving revenue and renewal goals.
• Help with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure, and protect product in company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any other duties reasonably requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR. Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance.
• Two years of retail/customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.