Customer Accounts Advisor

Aaron's, LLC; Decatur (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is hiring a Customer Accounts Advisor to enhance customer relationships and assist with payment collections and lease renewals. This role involves direct interaction with customers, requiring strong communication skills and a commitment to customer satisfaction. The position offers a competitive hourly wage and opportunities to make a lasting impact in the community.

Qualifications

• Minimum age of 21 with a valid driver’s license.
• Preferred two years of retail/customer service experience.
• Strong multi-tasking and organizational skills required.

Responsibilities

• Maintain and update customer accounts and document payment appointments.
• Contact customers for lease renewals through visits and calls.
• Assist in achieving revenue and renewal goals.

Skills

Interpersonal Skills

Customer Service

Communication

Multi-tasking

Negotiation

Persuasion

Education

High School diploma or equivalent

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25-$13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain things clearly, and handle difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. All Aaron’s team members share our purpose and passion for making a difference and creating strong personal connections.

The Work

• Maintain and update customer accounts, including documenting all payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote the benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed.
• Certify returned merchandise in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets.
• Load, secure, and operate company vehicle safely.
• Support the Sales Team as needed.
• Perform any other duties assigned by management.

Requirements

• Minimum age of 21 in the U.S. with a valid driver’s license and compliance with the Driver Qualification Policy; minimum age of 18 in Canada.
• Must meet DOT certification requirements in applicable states.
• Ability to work hours between 8 am and 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and effective multitasking abilities.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.