Customer Accounting Clerk (Peoria, IL)

RLI Insurance Company; Peoria (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading insurance company as a Customer Accounting Clerk in Peoria, IL. In this entry-level role, you will manage incoming communications, assist with billing issues, and support the accounting team in various administrative tasks. This position offers competitive pay and a comprehensive benefits package that includes paid time off, health benefits, and opportunities for personal and professional growth.

Benefits

Paid time off (PTO) and holidays

Employee stock ownership plan (ESOP)

401(k) with automatic company contribution

Annual bonus plans

Flexible work arrangements

Qualifications

• Typically requires a high school diploma.
• 0+ years of related experience.
• Ability to communicate effectively with all contacts.

Responsibilities

• Answer incoming calls and respond to emails as needed.
• Assist with identifying how payments should be posted.
• Handle research on return mail to determine correct addresses.

Skills

Ability to handle a high volume of incoming calls

Ability to research billing and collection issues

Effective communication skills

Education

High school diploma

Job description

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About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under frequent supervision, handles incoming phone calls for multiple products assisting insureds and or agents with making payments as well as simple to moderately complex billing issues.

Principal Duties & Responsibilities

• Answer incoming calls.
• Respond to emails as needed.
• Process return mail, researching to determine correct addresses as needed.
• Assist Customer Accounting Specialists and Direct Billing Collections with identifying how payments should be posted, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
  
  
  

Education & Experience

• Typically requires a high school diploma
• 0+ years of related experience
• [OR] equivalent level of education and experience
  
  
  

Knowledge, Skills, & Competencies

• Ability to handle a high volume of incoming calls.
• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
• Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
  
  
  

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$17.66 - $23.31

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
  
  
  

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
  
  
  

Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
  
  
  

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses
  
  
  

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Insurance

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