Customer Account Specialist - New York City

General Mills; New York (NY); On-site; USD 68,000 - 104,000; Full time

Job summary

A leading company in the foodservice industry is seeking a Customer Account Specialist to drive volume growth and manage customer relationships in the New York City area. The successful candidate will be motivated, possess strong communication skills, and have a background in foodservice, supporting critical events and leveraging analytics tools for strategic planning. This role offers a competitive salary and benefits package within a dynamic team environment.

Benefits

Competitive Total Rewards package

Health benefits

Retirement and financial wellbeing support

Paid time off programs

Qualifications

• Foodservice industry experience (Sales or Operations) is required.
• 3+ years of experience preferred.
• Desire to innovate and grow within the organization.

Responsibilities

• Drive volume growth by managing relationships with foodservice operators.
• Use analytics tools to identify and close new opportunities.
• Collaborate with account executives to create demand.

Skills

Interpersonal skills

Communication skills

Self-motivation

Education

High School Diploma

Tools

Salesforce

Excel

Job description

Overview

As a Customer Account Specialist (CAS) you will be responsible for driving incremental volume growth and sustain existing volume by owning relationships with “foodservice” operators and selling company product lines across our K-12, Colleges & Universities, Healthcare, Commercial and Lodging channels. The Metro United Team is looking for a high energy CAS for the New York City.

You will work closely with the “Foodservice” Account Executives (Distributor Managers) and communicate regularly with CAS peers while providing expertise to your foodservice customers regarding our products, competitors, and other industry knowledge. You will also leverage sales tools and analyze internal reporting to strategically plan daily activities to identify new business opportunities. You will support critical foodservice distributor and industry events (ie. Food Shows, Distributor Sales Meetings, Targeted Blitzes, etc).

Strong candidates will demonstrate the ability the ability to build strong relationships through active listening, empathizing and possess a strong entrepreneurial spirit. Exceptional and consistent communication skills are a must in working with both internal and external stakeholders. Anyone with a desire to innovate new ideas, work together as a team , and win in the marketplace will find this role fulfilling.

The Territory for this CAS role will include the Eastside of Manhattan, the Bronx, Brooklyn, Queens and Western Nassau County (Long Island).

KEY ACCOUNTABILITIES

Sustain and drive incremental volume

• Identify and sell General Mills foodservice products to key operators across the territory to grow the volume of the Region
• Collaborate with the Region'sAccount Executives to create pull-through demand for core gaps and innovation
• Work closely with distributor Sales teams to train on our products that fit in commercial settings to obtain leads
• Embrace Salesforce and available data as your daily tools to manage and grow your business while achieving your goals

Leverage Analytics and tools (i.e. Salesforce, Firefly, Excel-based reporting) to identify and close on new opportunities

• Develop strategic geographic call patterns to maximize call coverage (15 – 20 consultative calls per week to sell in incremental volume)
• Develop and leverage local operator opportunities (product and promotion)
• Target lost opportunities using operator reporting

Other Accountabilities

• Place & activate new items
• Support critical distributor and industry events

MINIMUM QUALIFICATIONS

• High School Diploma
• Foodservice Industry Experience (Sales or Operations)
• Strong interpersonal & communication skills
• Win as a team (team player)
• Self-motivated with the ability to maintain workload from a remote office

PREFERRED QUALIFICATIONS

• 3+ years of Foodservice industry experience
• Problem-solving skills
• Working Knowledge of the Territory
• Developed relationships with operators in the Territory
• Tech Savvy (Salesforce Experience a plus)
• Mindset to grow within the organization

Additional Considerations

• International relocation or international remote working arrangements (outside of the US) will not be considered.
• Applicants for this position must be currently authorized to work in the United States on a full-time basis. General Mills will not sponsor applicants for this position for work visas.

Salary Range

The salary range for this position is $68700.00 - $103200.00 / Annually. At General Mills we strive for each employee's pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Reasonable Accommodation Request

If you need to request an accommodation during the application or hiring process, please fill out our online accommodations request form by following this link: Accommodations Request.