Customer Account Specialist

Charter Next Generation, Inc.; Northern (KY); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Holiday pay

Paid vacation

401(k) with company match

Performance-based bonuses

Career advancement opportunities

Job summary

Charter Next Generation, Inc. in Turners Falls, MA is seeking a Customer Account Specialist to manage key customer relationships, coordinate orders, and ensure on-time delivery. You will work across teams to address needs and drive customer satisfaction.

The role emphasizes ownership, collaboration, and growth across 18+ facilities, with a focus on building trusted partnerships and delivering value to both clients and the company.

Qualifications

• Career experience or bachelor's degree will be considered.
• Excellent interpersonal skills.
• Ability to relate to people at all levels of the organization including diverse cultures.
• Demonstrated skill in organizing work, setting priorities, and sound decision-making.
• Strong work and personal ethics.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to work in a fast-paced ever-changing dynamic environment.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our products according to customer needs and objectives
• Communicate clearly the progress of orders and shipments
• Schedule, track, communicate with transportation groups
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Drive profitable growth with current and new customers, focusing on regional customers.
• Be the primary interface for the customer within the Company; engage other internal departments and management with Customer meetings to meet Company objectives.
• Lead external communications to the Customer from other internal functions including Quality, Operations, and Technical.
• Make recommendations and implement price changes and new contract/agreements.
• Develop and monitor Sales Forecasts and communicate changes to Leadership.
• Participate in internal meetings and trainings.
• Reviewing account activity reports to identify opportunities to increase sales or retain existing customers.
• Working with senior management to develop and execute sales strategies designed to increase revenue
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaison between the customer and internal teams

Skills

Interpersonal skills

Relationship building

Organizational skills

Decision making

Work ethic

Adaptability

Education

Bachelor’s degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Specialist

Full Time Salary Turners Falls, MA, US

8 days ago Requisition ID: 3570

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated.

Why Join CNG?

Employee Ownership: Every employee receives equity shares, enabling you to participate in our company's growth and prosperity.

Work-Life Balance: We support true work-life integration for all CNG employee owners.

Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs.

Purpose-Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations.

The Role

From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Schedule: Monday - Friday, Days

Location: Onsite, Turners Falls, MA

What You'll Do

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our products according to customer needs and objectives
• Communicate clearly the progress of orders and shipments
• Schedule, track, communicate with transportation groups
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Drive profitable growth with current and new customers, focusing on regional customers.
• Be the primary interface for the customer within the Company; engage other internal departments and management with Customer meetings to meet Company objectives.
• Lead external communications to the Customer from other internal functions including Quality, Operations, and Technical.
• Make recommendations and implement price changes and new contract/agreements.
• Develop and monitor Sales Forecasts and communicate changes to Leadership.
• Participate in internal meetings and trainings.
• Reviewing account activity reports to identify opportunities to increase sales or retain existing customers.
• Working with senior management to develop and execute sales strategies designed to increase revenue
• Monitor and analyze customer's usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaison between the customer and internal teams

What You’ll Bring

• Career experience or bachelor's degree will be considered.
• Excellent interpersonal skills.
• Ability to relate to people at all levels of the organization including diverse cultures.
• Demonstrated skill in organizing work, setting priorities, and sound decision-making.
• Strong work and personal ethics.
• Natural relationship builder with integrity, reliability, and maturity
• Ability to work in a fast-paced ever-changing dynamic environment.

Total Rewards:

• Employee Ownership – Become a company owner day 1!
• Full medical, dental, and vision insurance upon hire
• Holiday Pay
• Paid vacation
• 401(k) with company match
• Performance-based bonuses
• Career advancement opportunities across 18+ facilities

Ready to Own Your Future?

Join a team where every voice matters, every contribution counts, and every employee shares in our success.

Charter Next Generation is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.