Inside Sales Representative

Hunter Communications; Central Point (OR); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability insurance

Life insurance

Generous vacation and sick leave

401(k) with employer match

Commission opportunities

Job summary

Hunter Communications in Central Point, Oregon is seeking a Customer Account Specialist to handle inbound sales inquiries and guide prospective customers in tailored internet and phone solutions. The role requires strong communication skills, customer service experience, and proficiency in CRM systems. Employees benefit from a comprehensive package including medical coverage, a 401(k) with employer match, and potential commissions. The base salary is $40,000 annually, with average earnings of $82,000 including commissions.

Qualifications

• Prior experience in customer service, sales, or call center environments preferred.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and customer engagement.

Responsibilities

• Handle inbound sales inquiries and guide customers through the selection process.
• Process customer orders from phone, email, text, chat, and website inquiries.
• Work closely with cross-functional teams, including managers and senior leadership.

Skills

Strong communication

Problem-solving

Multitasking

Customer service

Relationship-building

Adaptability

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Salesforce

Rev.io

Google Suite

Job description

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state‑of‑the‑art fiber internet and world‑class customer service.

Job Overview

As a Customer Account Specialist, you will contact prospective customers to deliver tailored internet and phone solutions.

Responsibilities

Sales & Customer Engagement

• Handle inbound sales inquiries and guide customers through the selection process.
• Proactively follow up with prospective customers to close sales and provide additional assistance.
• Efficiently manage time to balance customer interactions, follow‑ups, and administrative tasks.
• Educate customers in pricing, promotions, and available services.
• Assist customers with scheduling and rescheduling service appointments.
• Attend local events to drive brand awareness as needed.

Order Processing & CRM Management

• Process customer orders from phone, email, text, chat, and website inquiries.
• Maintain accurate and up‑to‑date records in CRM systems (Salesforce, Rev.io).
• Ensure seamless coordination between sales and installation teams.

Collaboration & Continuous Improvement

• Work closely with cross‑functional teams, including managers and senior leadership.
• Participate in training and team meetings to enhance skills and contribute to company initiatives.
• Demonstrate adaptability and a willingness to learn new systems and processes.
• Meet and exceed sales goals and overall objectives.

Requirements

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Prior experience in customer service, sales, or call center environments preferred.
• Proficiency in CRM systems (Salesforce, Rev.io) and Google Suite or similar platforms.
• Strong communication and problem‑solving skills.
• Ability to work independently and as part of a team.
• Passionate about customer service and relationship‑building.
• Strong adaptability and willingness to learn.
• Ability to multitask and prioritize in a fast‑paced environment.
• A proactive approach to problem‑solving and customer engagement.
• This is a full‑time position, with working hours from 8:00 am to 5:00 pm Monday through Friday with occasional Saturday shifts.

Benefits

All employees are offered a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, life insurance, and an employee assistance program. Employees also enjoy generous vacation, sick leave, and holiday time off, along with a 401(k) program featuring a competitive employer match and multiple bonus opportunities.

Compensation

This position offers a base salary of $40,000 per year, plus commission. On average, team members who meet 100% of their sales quota earn approximately $3,500 per month in commissions, resulting in on‑target earnings (OTE) of $82,000 annually.

Equal Opportunity Employer

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.