Customer Account Representative

Aston Carter; United States; Remote; USD 54,000 - 71,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Parental leave

Flexible work arrangements

Professional development

Job summary

Aston Carter is seeking a Customer Account Representative to own and support a portfolio of customer accounts, managing orders and data in ERP/MRP systems. The role emphasizes proactive communication, issue resolution, and cross-functional collaboration to ensure a smooth customer experience.

You will interface with production, operations, planning, and sales teams, monitor order activity, and provide clear updates to customers.

Qualifications

• Experience in customer account management or customer operations.
• Proficient in order management including POs and sales orders.
• Strong communication skills for order timelines and issues.
• Proven ability to resolve issues and escalate as needed.
• Experience using ERP/MRP systems to enter/update orders.

Responsibilities

• Own and manage assigned customer accounts as the main contact for orders and service.
• Process purchase orders and sales orders from entry to fulfillment.
• Maintain accurate customer, order, and shipment data in ERP/MRP systems.
• Provide timely updates on order status, shipments, availability, and scheduling.
• Resolve complex customer issues by identifying root causes and solutions.
• Communicate with customers via email, phone, and meetings to clarify requirements.
• Collaborate with production, operations, planning, and sales to resolve needs.
• Escalate delayed orders and scheduling conflicts and drive resolution.
• Participate in departmental reporting and KPI tracking to drive improvements.
• Identify process improvements to enhance the customer experience.

Skills

Account management

Order processing

ERP/MRP systems

Microsoft Excel

Data entry accuracy

Cross-functional coordination

Customer communication

Attention to detail

Prioritization under pressure

Tools

SAP

Oracle

ERP/MRP tools

Job description

Job Title: Customer Account Representative

Job Description

The Customer Account Representative owns and supports a portfolio of customer accounts while building strong, long-term relationships. In this role, you process and manage purchase orders and sales orders, maintain accurate data in ERP/MRP systems, and serve as a key point of contact for order status, shipments, availability, and scheduling. You resolve complex customer issues, coordinate closely with internal teams, and proactively communicate updates to ensure a smooth and positive customer experience. This position offers a four-day work week, meaningful ownership of customer accounts, and opportunities for growth and advancement within an international organization.

Responsibilities

• Own and manage assigned customer accounts, serving as the primary point of contact for all order and service-related inquiries.
• Process and manage customer purchase orders and sales orders from initial entry through fulfillment.
• Maintain accurate and up-to-date customer, order, and shipment information within internal ERP/MRP systems.
• Monitor order activity and provide customers with timely and accurate updates on order status, shipment details, product availability, and scheduling.
• Resolve complex customer issues and product-related questions by investigating root causes and providing clear, actionable solutions.
• Proactively communicate with customers via email, phone, and virtual meetings to share updates, clarify requirements, and strengthen relationships.
• Partner with production, operations, planning, sales, and other internal groups to obtain information, align priorities, and resolve customer needs.
• Escalate and follow through on delayed orders, scheduling conflicts, and other customer concerns, ensuring issues are addressed promptly.
• Assist with departmental reporting and tracking against key performance indicators (KPIs) to support continuous improvement and transparency.
• Identify opportunities to improve processes and enhance the overall customer experience, and share recommendations with the team.
• Manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Coordinate internally on shipment delays, delivery dates, expedites, and customer escalations, ensuring customers receive clear and consistent communication.
• Support the management of an order book, including monitoring open orders, backlogs, and changes to customer requirements.
• Use Microsoft Excel and ERP/MRP tools to analyze data, create reports, and support decision-making related to customer accounts.

Essential Skills

• Demonstrated experience in customer account management, customer operations, or a closely related role.
• Hands-on experience with order management and order processing, including handling purchase orders (POs) and sales orders.
• Strong customer-facing communication skills, with the ability to explain order details, timelines, and issues clearly and professionally.
• Proven ability to resolve issues and manage escalations, ensuring customer concerns are addressed promptly and thoroughly.
• Practical experience using ERP or MRP systems to enter, update, and track orders and customer information.
• Proficiency in Microsoft Excel for basic data entry, tracking, and reporting.
• Experience coordinating cross-functionally with production, operations, planning, sales, or similar internal teams.
• Ability to prioritize tasks effectively in a fast-paced environment with multiple competing deadlines.
• Strong attention to detail and follow-through, ensuring accurate order entry and consistent customer communication.

Additional Skills & Qualifications

• Experience with SAP, Oracle, or comparable ERP/MRP platforms is highly preferred.
• Background in manufacturing, aerospace, industrial, distribution, or supply chain customer service is strongly beneficial.
• Experience managing an order book, including monitoring open orders, backlogs, and changes to customer requirements.
• Proven experience handling shipment delays, delivery date changes, expedites, and customer escalations.
• Intermediate Microsoft Excel skills, including experience with PivotTables and VLOOKUP, are a plus.
• Prior roles such as Customer Account Representative, Customer Service Representative, Inside Sales Representative, Order Management Specialist, Customer Account Specialist, Sales Coordinator, or Customer Operations Specialist align well with this position.
• Track record of owning customer accounts in a manufacturing or distribution environment and processing POs/orders through an ERP system.
• Experience communicating directly with customers about deliveries, delays, and order changes, and coordinating internally with operations or production teams.

Work Environment

This role is based in a professional office setting with a cubicle-style environment and a collaborative team culture. The standard schedule follows a four-day work week with 10-hour shifts, typically from approximately 6:30 a.m. to 4:305:00 p.m., including a 30-minute to 1-hour lunch break. Overtime opportunities are available on Fridays, when the office is closed, through work-from-home arrangements. You work closely with a dedicated customer service team, benefiting from a warm, supportive environment and a strong sense of teamwork. The organization has an international presence, offering long-term stability and opportunities for internal transfers and career advancement. Dress expectations align with a typical professional office environment.

Job Type & Location

This is a Permanent position based out of Mcminnville, OR.

Pay and Benefits

The pay range for this position is $54080.00 - $70720.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Comprehensive health coverage, including medical, dental, and visionRetirement savings plans with company participationPaid time off and paid holidaysParental leave and familyfriendly benefitsFlexible work arrangements aligned to role and customer needsProfessional development and training within a global aerospace organization

Job Type & Location

This is a Permanent position based out of Mcminnville, OR.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Mcminnville,OR.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.