Customer Account Representative

Impact RTO Holdings; Rock Hill (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid weekly

Profit sharing

Work Tango rewards

5-day work week

Paid sick leave

Paid vacation

Paid holidays

Employee purchase plan

YOUniversity development

401(k) with match

Job summary

Impact RTO Holdings in Rock Hill, SC, is seeking a Customer Account Representative for our Management Development Program through Impact YOUniversity. The role emphasizes daily account management, promoting timely payments, and delivering furniture with setup responsibilities.

Offered benefits include a 5-day work week with Sundays off, paid sick leave, vacation and holidays, employee purchase options, and a strong internal leadership track.

Qualifications

• Must be at least 18 years old.
• Friendly with great communication skills.
• Excellent customer service abilities.
• Valid state driver's license and clean driving record for at least 1 year.
• Must pass a background check and drug screening.

Responsibilities

• Drive daily account management to meet and exceed standards.
• Maintain records of customer activity and promote timely payments.
• Deliver furniture to customers, including loading/unloading and setup.
• Operate and keep the company vehicle clean and safe.

Skills

Communication

Customer service

Heavy lifting

Reliable transportation

Education

High school diploma or GED

Job description

Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! We are looking for people like you to add to the success of our company. Join our Management Development Program, through Impact YOUniversity. Where driven, people-first individuals train from the ground up for leadership roles within our organization. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family.

Our coworkers enjoy a total rewards package that pays for performance and includes:

• $13.00- $19.00
• Paid weekly
• Exceptional performance rewarded with monthly profit sharing
• Earn recognition for doing great work through our Work Tango rewards platform, this is where your performance turns into prizes
• 5-day work week with every Sunday off
• Paid sick, vacation and holidays
• Employee purchase plan
• Grow your career with Impact YOUniversity, our internal development program built to prepare future leaders for what's next
• 401(k) Retirement Savings Plan plus company matching up to 4%

Requirements As a Customer Account Representative, you would be responsible for:

• Drive daily account management performance to meet and exceed company standards
• Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
• Must be able to lift and move (push/pull) heavy items and merchandise
• Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items
• Safe operation and cleanliness/organization of the company vehicle
• Protecting product with blankets and straps
• Building and staging inventory
• Refurbishing merchandise
• Assist with store sales functions
• Other duties as needed in the store and assigned by Store Manager

Qualifications

• Must be at least 18 years of age
• Heavy lifting required
• High school diploma or GED
• Friendly with great communication skills
• Excellent customer service skills
• Valid state driver's license and clean driving record for a minimum of 1 year
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Must pass a background check, drug screening, and motor vehicle records check

BenefitsA comprehensive benefits package that includes medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long-term disability