Customer Account Representative

greatwestcareers; Nebraska; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

PTO & holidays

Medical, Dental, Vision, Life, LTD

401(k) matching

HSA & FSA

Paternal leave

Adoption assistance

Fertility and family planning support

Pet insurance

Retail discounts

Volunteer opportunities

Wellness programs

Tuition reimbursement

Continuing education rewards

Job summary

Great West Casualty Company is seeking a Service Center Representative to deliver outstanding customer service to insureds, agencies, and clients in the trucking insurance sector.

Role emphasizes answering policy questions, supporting renewals and billing, and reinforcing the company’s core value: The Difference is Service. The hybrid schedule offers three days in the office and two days remote, with a shift from 10 a.m. to 6 p.m.

Qualifications

• Excellent customer service demonstrated.
• Ability to build client relationships via phone and written communication.
• Experience in insurance is preferred but not required.

Responsibilities

• Engage daily with insureds, agencies, and clients to answer policy questions and provide solutions.
• Support renewals and direct billing processes as part of service delivery.
• Uphold the company value: The Difference is Service by delivering exceptional service.

Skills

Customer service

Phone skills

Written communication

Relationship building

Fast-paced environment

Attention to detail

Analytical mindset

Insurance knowledge (preferred)

Job description

This position offers the option of a hybrid work schedule, with three days working in the office and two days working remotely.

Great West Casualty Company is expanding our Service Center team and seeking candidates with exceptional customer service experience to become aService Center Representative. This position will engage each day with insureds, agencies, and other clients in the commercial trucking field to provide answers and offer solutions to policy coverage questions, reinforce Great West's value to drive renewals and direct billing, and deliver upon the promise of our company standard: "The Difference is Service."

Hours for this shift will be: 10 a.m. to 6 p.m.

Desired Qualifications:

• Demonstrated ability to deliver exceptional customer service.
• Ability to build client relationships through effective phone and written communication.
• Experience working in insurance preferred but not required.
• Ability to work in a fast-paced environment as part of a dynamic team.
• Strong organizational skills and attention to detail.
• Analytical and problem-solving mentality.

Your Future Starts Here: Benefits That Support Your Lifestyle

• Competitive Compensation
• Generous paid time off and paid company holiday schedule
• Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k),HSA, FSA
• Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
• Community volunteer opportunities
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
• Scholarships for dependents and tuition reimbursement to further your education
• Company paid continuing education and monetary awards for professional development
• Opportunities for a hybrid work schedule (three days in the office, two days remote)

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your team, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

To learn more about Great West and our office locations, please visit www.orgreatwest.com

Great West is an Equal Opportunity Employer