Customer Account Representative

Swift Transportation; Memphis (TN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee stock purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition assistance

Military leave

Vendor discounts

Job summary

Swift Transportation in Memphis, TN is seeking a customer-service oriented professional to join our team. This role involves handling customer interactions, entering load data, and coordinating with internal and external contacts to meet service and profitability goals.

You may be assigned additional shifts based on business needs. The ideal candidate brings prior customer service experience in transportation, strong phone and time-management skills, and the ability to thrive in a fast-paced

Qualifications

• Experience in transportation industry preferred.
• Outstanding telephone skills required.
• Associates degree or equivalent combination of education and/or experience.
• Ability to work in a fast-paced team environment.

Responsibilities

• Meet customer expectations by delivering world-class service with clear internal and external communication; adapt shifts as needed.
• Anticipate and resolve load issues to maximize customer satisfaction.
• Build and maintain customer relationships while assisting in balancing freight capacity.
• Accurately enter detailed load information by telephone, fax or electronic tendering.
• Enter and verify all load data in the system; ensure accuracy of customer information.
• Monitor and trace loads and follow up on late pickups or deliveries.

Skills

Customer service

Telephone skills

Time management

Teamwork

Education

Associates degree

Job description

Schedule: Monday-Friday 8am-5pm

Compensation: $21-23 depending on expereince and qualifications

Who We Are

Swift is the Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.

• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately. Ensure customer information is accurate and current.
• Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

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Qualifications: What you need to bring

• Previous customer service or related area in transportation industry preferred.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.