Account Manager

Swift Logistics; Phoenix (AZ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability insurance

Life Insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Tuition Assistance

Military Leave

Vendor discounts

Volunteer opportunities

Job summary

Swift Transportation in Phoenix, AZ is seeking a results-driven sales professional to generate and convert leads, drive rapid growth, and expand revenue across multiple logistics solutions.

You will collaborate with internal teams, manage customer relationships, provide quotes for new lanes, and monitor KPIs to ensure high performance and service excellence.

Qualifications

• Previous sales experience required.
• Transportation industry and/or 3PL knowledge preferred.
• Must be results oriented.
• Must possess exemplary telephone skills.
• Must be able to work in a fast-paced environment.
• Must possess a strong sense of urgency and purpose.
• Must be able to collaborate with others on team and across business functions.
• Must be able to adapt to ever changing situations.

Responsibilities

• Generate and convert leads and deliver rapid and profitable growth, while leveraging and improving KNX resources, relationships, and market position.
• Identify opportunities to maximize revenue by collaborating with other lines of business to deliver best transit solution to customer (LH, IM or Logistics).
• Solicit freight from customers and prospects to drive rapid and sustainable growth.
• Monitor, bid and handle awarded freight by working with designated department personnel.
• Review contracts with existing customers and identify opportunities to solicit additional revenue.
• Serve as an extension of sales to increase customer business and opportunities by brokering to outside service providers.
• Provide quotes to customers for potential new lanes of business.
• Maintain focus on key performance indicators, reports, metrics and methods for ongoing measurement of customer performance and departmental success.
• Monitor Logistics Email Box and marketing campaigns to ensure timely lead follow-up and best-in-class customer service.
• Monitor and trace shipments from pick up to delivery, proactively notifying the customer of service issues. Research and code all applicable service failures.
• Maintain current reporting, contact information and key account notes through appropriate websites or other CRM tool(s).
• Achieve outbound call frequency objectives.
• Anticipate and facilitate problem resolution on all shipment issues to meet or exceed total satisfaction of customers and service providers.
• Assist designated department personnel with collection issues upon request.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Sales experience

Transportation/3PL knowledge

Results oriented

Telephone skills

Fast-paced environment

Urgency and purpose

Team collaboration

Adaptability

CRM experience

Tools

CRM software

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Generate and convert leads and deliver rapid and profitable growth, while leveraging and improving KNX resources, relationships, and market position.

• Identify opportunities to maximize revenue by collaborating with other lines of business to deliver best transit solution to customer (LH, IM or Logistics).
• Solicit freight from customers and prospects to drive rapid and sustainable growth.
• Monitor, bid and handle awarded freight by working with designated department personnel.
• Review contracts with existing customers and identify opportunities to solicit additional revenue.
• Serve as an extension of sales to increase customer business and opportunities by brokering to outside service providers.
• Provide quotes to customers for potential new lanes of business.
• Maintain focus on key performance indicators, reports, metrics and methods for ongoing measurement of customer performance and departmental success.
• Monitor Logistics Email Box and marketing campaigns to ensure timely lead follow-up and best-in-class customer service.
• Monitor and trace shipments from pick up to delivery, proactively notifying the customer of service issues. Research and code all applicable service failures.
• Maintain current reporting, contact information and key account notes through appropriate websites or other CRM tool(s).
• Achieve outbound call frequency objectives.
• Anticipate and facilitate problem resolution on all shipment issues to meet or exceed total satisfaction of customers and service providers.
• Assist designated department personnel with collection issues upon request.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• Previous sales experience required.
• Transportation industry and/or 3PL knowledge preferred.
• Must be results oriented.
• Must possess exemplary telephone skills.
• Must be able to work in a fast-paced environment.
• Must possess a strong sense of urgency and purpose.
• Must be able to collaborate with others on team and across business functions.
• Must be able to adapt to ever changing situations.
• Must possess a strong sense of urgency and purpose.
• Must possess a strong sense of urgency and purpose.

Pay Range: $24.47 - $34.95 Hourly

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.