DS and On-Road Supervisor

Swift Transportation; Phoenix (AZ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Supplemental and Life Insurance

Pet insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance Programs

Military Leave

Vendor discounts

Job summary

Swift Transportation is seeking a Supervisor of Driver Support in Phoenix to guide driver support and breakdown specialists, ensure staffing, coaching, and adherence to budgets. The role emphasizes process discipline, data-driven improvements, and strong vendor and cross‑functional collaboration.

The position requires leadership experience in call center or transportation ops, a related associates degree, and a proven ability to analyze data and deliver solutions in a fast-paced environment.

Qualifications

• 2+ years related experience in call center and/or transportation operations required.
• Successful completion of Driver Support and On-road Operations training required.
• Previous people leadership experience preferred.
• Must possess exceptional interpersonal skills.
• Must possess excellent problem solving skills and be able to solve problems in high pressure situations.
• Must be able to analyze data and present data that influences positive change.

Responsibilities

• Provide daily guidance and assistance to assigned driver support and breakdown specialists who provide drivers with crucial support.
• Ensure assigned area is appropriately staffed and operating within budget constraints.
• Ensure assigned employees have career development plans.
• Ensure processes and procedures meet organizational requirements and are accurately utilized by driver support and breakdown specialists.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• Assist with difficulties recovering loads for on time service and tracking of focus customers as needed.
• Provide guidance on decisions related to accidents, accident equipment removal, storage of equipment, accident clean‑up, breakdown repairs and claims and repair order creation, etc. to ensure optimal resolutions.
• Select best qualified local vendor based on cost, estimated repair time and quality of work.
• Investigate all possible warranties during the vendor selection and recover warranty dollars due.
• Control payments issued through purchase order, Com-check, Pinnacle, MVP Preferred and Fleet charge accounts.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Call center experience

Transportation operations

People leadership

Interpersonal skills

Problem solving

Data analysis

Budgeting awareness

Education

Associates degree or equivalent combination of education and/or experience

Tools

Kronos timekeeping

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Pay Range: $60,000 - $65,000 Annual

Job Responsibilities: What you will do

Provide daily guidance and assistance to assigned driver support and breakdown specialists who provide drivers with crucial support.

• Ensure assigned area is appropriately staffed and operating within budget constraints.
• Ensure assigned employees have career development plans.
• Ensure processes and procedures meet organizational requirements and are accurately utilized by driver support and breakdown specialists.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• Assist with difficulties recovering loads for on time service and tracking of focus customers as needed.
• Provide guidance on decisions related to accidents, accident equipment removal, storage of equipment, accident clean‑up, breakdown repairs and claims and repair order creation, etc. to ensure optimal resolutions.
• Select best qualified local vendor based on cost, estimated repair time and quality of work.
• Investigate all possible warranties during the vendor selection and recover warranty dollars due.
• Control payments issued through purchase order, Com-check, Pinnacle, MVP Preferred and Fleet charge accounts.
• Proactively work to assist others in achieving the organization's objectives.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=8023

Qualifications: What you need to bring

• 2+ years related experience in call center and/or transportation operations required.
• Successful completion of Driver Support and On-road Operations training required.
• Previous people leadership experience preferred.
• Must possess exceptional interpersonal skills.
• Must possess excellent problem solving skills and be able to solve problems in high pressure situations.
• Must be able to analyze data and present data that influences positive change.
• Must be able to assess situations and ascertain optimal solution for each situation.
• Associates degree or equivalent combination of education and/or experience required.
• Previous mechanical experience preferred.

What we offer:

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance as well as pet insurance
• Employee Stock Purchase plan
• paid training
• wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• discounts with our vendors

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.