Customer Account Representative

New Hampshire Ball Bearings, Inc; Laconia (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

New Hampshire Ball Bearings, Inc is seeking a Customer Service Associate to deliver high-quality service to assigned customers, resolve issues, and respond to information requests promptly. You will liaise between customers and internal teams to ensure parts and orders meet priorities and are communicated clearly.

You will coordinate quotations, order entry, returns, and delivery follow-ups with field sales engineers, while maintaining strong documentation and compliance with export controls and

Qualifications

• HS Diploma or GED required.
• Bachelor's degree in business preferred.
• Minimum 2 years in sales or related manufacturing field.
• Technical knowledge of NHBB product, quality procedures and manufacturing process.

Responsibilities

• Coordinate quotations, engineering transmittal forms, order entry, returns, and delivery follow-up with Field Sales Engineers.
• Provide inter-departmental communications and direct activities to the correct facility.
• Support outside territory requirements, including training new personnel.
• Utilize computer systems and customer websites to service customers efficiently.
• Review export purchase orders and ensure compliance with export controls.

Skills

Analytical ability

Microsoft Office proficiency

AS400/Mapics knowledge

Organizational communication

Relationship building

Education

HS Diploma or GED

Bachelor's degree in business (preferred)

Tools

AS400/Mapics

Job description

Job Summary:

Responsible for providing a high level of customer service and professionalism to assigned customers, assisting them to resolve issues and addressing requests for information in a timely and effective manner. Liaison between assigned customers and internal partners to ensure customer priorities with regards to parts and orders are communicated and met whenever possible. Communicates internal updates to the customer while maintaining appropriate sensitivity regarding competing accounts.

Essential Duties and Responsibilities:

• Coordinate customer quotations, engineering transmittal forms, order entry, customer returns, inventory allocations, change order-processing, and delivery follow-up with Field Sales Engineers and established customer base.
• Provide efficient inter-departmental communications with the organization. This includes coordinating and directing activities to the correct facility in a timely manner.
• Provide support outside territory responsibilities, as necessary, to maintain effective proactive customer service. This includes training of new personnel and coverage for sickness and vacations.
• Technical knowledge of our product, quality procedures and manufacturing process.
• Assist in providing technical support and coordinate with Engineering and Manufacturing, as required
• Utilize all computer systems, programs, and customer websites that will enable a task to be performed expeditiously in servicing our customers. Provide recommendations and ideas that will improve the department and/or organization, and coordinate these ideas into daily procedures.
• Review of Export purchase orders, performing Denied Person, Specially Designated Nationals, Debarred, High Risk Diversion Profile "Red Flag" factors checks and screening.
• Screening of Exports to ensure all shipments are made according to our Export Compliance corporate policy and procedures. Ensuring compliance with other applicable Export restrictions by performing checks against chemical & biological weapons missile, nuclear restrictions; embargoes and antiboycott compliance.

Job Skills & Abilities:

• Strong analytical ability and math skills are required for preparing price quotations and managing customer order and scheduling requirements.
• Proficient with Microsoft Office products and use of web-based access to customer data
• Knowledge of AS400/Mapics
• Strong organizational and communication skills, verbally and in writing
• Ability to develop effective business relationships with employees at all levels to drive an exceptional customer experience

Education and Experience:

• HS Diploma or GED
• Bachelor's degree in business preferred
• Minimum of two (2) years' experience in sales or closely related field in a manufacturing company
• Must possess technical knowledge of NHBB product, quality procedures and manufacturing process, or effectively learn key knowledge during onboarding period

Physical Requirements:

• Long periods of sitting at a desk, working on a computer
• Must be able to access and navigate all departments within the facility
• Occasional travel may be required as needed

Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time. The above lists all of the essential functions, education, experience, skills and abilities required. Employees must also demonstrate good interpersonal skills, attitude and professionalism, acceptable attendance and work behaviors.

NHBB is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

New Hampshire Ball Bearings, Inc. (NHBB) is a leading manufacturer of precision bearings and complex bearing assemblies for the aerospace, defense, medical, dental, and high technology markets. Founded in Peterborough, NH in 1946, our almost 8 decades of success are rooted in our commitment to the safety, health and wellness of our employees, and partnerships with our customers, suppliers and the communities that surround us.