Customer Account Representative

Atlas Advanage; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job description

Atlas Advanage is a dynamic sales and business consulting firm based in Syracuse, NY. We specialize in direct customer acquisition and field sales solutions, helping major brands like AT&T connect with their target market more effectively. Our success is built on transparent communication, relationship-driven strategies, and a passion for delivering real results—both in revenue growth and customer satisfaction.

We are currently seeking a motivated and customer-focused Customer Account Representative to join our team. In this role, you'll play a vital part in building strong customer relationships, guiding clients through their service options, and ensuring they have a seamless and personalized experience with AT&T telecommunications services.

Key Responsibilities of a Customer Account Representative:

• Engage with retail customers directly—answering questions, providing solutions, and promoting AT&T’s products and services in a professional and approachable manner
• Assist customers with setting up new accounts, making changes to existing services, and ensuring all customer information is accurately entered and up-to-date
• Resolve issues and troubleshoot concerns with empathy and professionalism to increase customer satisfaction and loyalty
• Identify customer needs and recommend additional products or upgrades that align with their preferences—turning interest into action and opportunities into sales
• You’ll be assigned a designated territory where you’ll consistently represent AT&T’s offerings and ensure a strong community presence
• Maintain accurate records of customer interactions, follow all AT&T compliance protocols, and uphold high standards of integrity in every transaction.

Qualifications of a Customer Account Representative:

• Experience in account management, sales, and/or customer service is a plus
• Highly driven and resourceful individuals, able to think on their feet
• Strong interpersonal/communication skills to connect with customers
• Ability to work well and collaborate with teams as well as operate independently to proactively find solutions
• Comfortable with change and the ability to adapt to different customer’s needs and market conditions
• Multilingual candidates are highly encouraged to apply!