Customer Account Manager Sales Leader

Centre Technologies; Texas; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Paid time off

401(k) with employer match

Medical, dental, vision coverage

Job summary

Centre Technologies is seeking a Customer Account Manager Sales Leader to lead the strategy, execution, and performance of our Customer Account Management team.

This role is responsible for driving profitable revenue growth across Centre’s existing managed-client base by developing CAM talent, creating sales accountability, and building a consistent approach to identifying and closing expansion opportunities.

Qualifications

• 7+ years of B2B technology sales or account management experience, with 3+ years of sales leadership or coaching experience preferred.
• Proven track record of growing revenue within an existing customer base.
• Strong experience with consultative selling, account planning, pipeline management, forecasting, and sales coaching.
• Ability to develop relationships with executive, business, and technical stakeholders.
• Strong communication, leadership, negotiation, and presentation skills.
• Experience with ConnectWise Manage or similar CRM/PSA platforms preferred.

Responsibilities

• Lead, coach, and develop Centre’s Customer Account Managers.
• Establish clear expectations for revenue attainment, pipeline development, account planning, and customer engagement.
• Conduct regular 1:1 coaching, pipeline reviews, forecast reviews, and strategic account reviews.
• Develop CAM capabilities in discovery, consultative selling, cross-selling, executive engagement, negotiation, and closing.
• Build a results-driven culture focused on accountability, collaboration, and an exceptional client experience.

Skills

Leadership

Strategic sales

Account management

Consultative selling

Forecasting

Relationship building

CRM/PSA platforms

Tools

ConnectWise Manage

Job description

We are excited to announce we are expanding and looking to grow our team with a new CAM Sales Leader at Centre Technologies!

Our Company Culture:

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

Centre Company Benefits:

• Hybrid Work Options, Paid Time Off, and Paid Holidays
• Medical, Dental, Vision, and 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary:

Centre Technologies is seeking a Customer Account Manager Sales Leader to lead the strategy, execution, and performance of our Customer Account Management team. This role is responsible for driving profitable revenue growth across Centre’s existing managed-client base by developing CAM talent, creating sales accountability, and building a consistent approach to identifying and closing expansion opportunities.

The ideal candidate is a proven sales leader who can develop people, drive disciplined account planning, and help Centre expand its position as a strategic technology partner to our clients.

Essential Duties and Responsibilities

Sales Leadership & Team Development

• Lead, coach, and develop Centre’s Customer Account Managers.
• Establish clear expectations for revenue attainment, pipeline development, account planning, and customer engagement.
• Conduct regular 1:1 coaching, pipeline reviews, forecast reviews, and strategic account reviews.
• Develop CAM capabilities in discovery, consultative selling, cross-selling, executive engagement, negotiation, and closing.
• Build a results-driven culture focused on accountability, collaboration, and an exceptional client experience.

Revenue Growth & Account Strategy

• Develop and execute strategies to drive revenue and gross profit growth within Centre’s managed clients.
• Drive cross-sell and upsell opportunities across Centre’s Managed IT, Cloud, Cybersecurity, Microsoft, infrastructure, professional services, and other technology solutions.
• Establish strategic account plans for key managed clients and identify opportunities to increase Centre’s share of wallet.
• Help CAMs expand relationships beyond day-to-day IT contacts to executive and business decision-makers.
• Participate directly in strategic or complex customer opportunities when leadership involvement can accelerate or improve the outcome.

Pipeline, Forecasting & Sales Execution

• Own CAM pipeline management, forecasting discipline, and sales execution.
• Establish pipeline expectations and ensure opportunities are properly qualified and progressed.
• Provide accurate revenue forecasts and visibility into opportunities, risks, and account-growth initiatives.
• Drive consistent CRM usage and accountability around opportunity stages, next steps, close dates, and revenue expectations.

Cross-Functional Collaboration

• Partner with Centre’s vCIOs, Technical Account Managers, Solution Architects, Practice Leaders, Operations, and Sales leadership to develop comprehensive client strategies.
• Align sales opportunities with client business needs and Centre’s delivery capabilities.
• Provide leadership with insights on customer needs, competitive threats, solution demand, and growth opportunities.

Key Measures of Success:

• Existing-client revenue and gross profit growth
• CAM quota attainment
• Cross-sell and upsell revenue
• Pipeline generation and coverage
• Forecast accuracy and opportunity conversion
• Customer retention and renewal performance
• Expansion of executive-level customer relationships
• CAM development, performance, and sales execution

Qualifications:

• 7+ years of B2B technology sales or account management experience, with 3+ years of sales leadership or coaching experience preferred.
• Proven track record of growing revenue within an existing customer base.
• Strong experience with consultative selling, account planning, pipeline management, forecasting, and sales coaching.
• Ability to develop relationships with executive, business, and technical stakeholders.
• Experience selling Managed IT Services, Cloud, Cybersecurity, Microsoft, infrastructure, or professional services strongly preferred.
• MSP or technology services experience preferred.
• Strong communication, leadership, negotiation, and presentation skills.
• Experience with ConnectWise Manage or similar CRM/PSA platforms preferred.