Customer Account Manager - Neighborhood Grocers (Remote, West)

Nestle Operational Services Worldwide SA; Yorktown (VA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Bonus eligibility

Job summary

Nestlé USA is seeking a Customer Account Manager (CAM) to drive category growth and manage assigned customer accounts. The role emphasizes achieving annual sales targets, developing customer business plans, and collaborating with cross-functional teams across Commercial Development, Sales, Finance, and Marketing to deliver strong results.

The CAM will manage day-to-day responsibilities for customers like Associated Food Stores and URM Stores, Inc, while maintaining profitable growth and building

Qualifications

• Bachelor’s degree (business-related preferred)
• Minimum of 5 years of relevant sales or account management experience
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, PowerPoint)
• Experience with data sources such as Power BI, Circana, Nielsen
• Excellent organizational and time management skills
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation

Responsibilities

• Drive category growth and achieve/exceed annual sales and spend targets.
• Maintain profitable growth to drive market share gains.
• Develop customer promotion plans based on distribution and category trends.
• Partner with Category Management and Sales Analysts to transform analytics into action.
• Own and monitor Trade Rate Report to track sales performance and profitability.
• Build strong relationships with internal cross-functional partners and with customer personnel.
• Execute on 4Ps analytics and provide actionable insights.

Skills

Communication

Strategic thinking

Problem solving

Customer service

Education

Bachelor's degree (business-related preferred)

Tools

Power BI

Circana

Nielsen

Job description

Customer Account Manager (CAM) Overview

Foods you love. Brands you trust. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.

No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas.

The Customer Account Manager (CAM) is responsible for managing, developing, and driving category growth with assigned customer (s) (direct and/or indirect).

This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans.

The position requires close collaboration with cross-functional teams, including Commercial Development, Sales Analyst, Shopper Marketing, Category Management, Finance (RGM, TFS), Business Solutions Center (BSC) and Field Execution teams to deliver exceptional results and drive market share gains.

The position may require close collaboration with Senior Customer Account Specialist (SCAS) team.

Neighborhood Grocers Team (NGT is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions)

Customer (s): Associated Food Stores and URM Stores, Inc

Category Strategy: Product / Brand Objectives

Key Responsibilities

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
• Maintain and manage profitable growth to drive market share gains.
• Develop customer promotion plans based on distribution, category trends, and promotional activities.
• Partner with Category Management and/or Sales Analysts to transform 4Ps analytics and insights into action.

Customer Strategy: Sales Performance Targets and Customer Relations

• Ownership of Trade Rate Report to track & monitor sales performance, and financial & profitability metrics.
• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
• Manage day-to-day responsibilities for assigned customers.
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.
• Win at Retail: Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team.
• Own personal development through adoption of capability tools and participation in career development programs.
• Drive category growth and meet/exceed high performance targets.
• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.
• Actively ensure timely & effective communication with internal partners – Leaders, Commercial Development, Account Associate, Sales Analyst, Field Execution Teams (Nestlé Retail Sales & Distributor Team), Finance (RGM & TFS), BSC, etc.

Qualifications and Experience

• Bachelor’s degree (business-related preferred), and minimum of 5 years of relevant sales or account management experience is required.
• Effective communication skills, both oral and written, strong judgement in decision making, good problem-solving skills, thinks strategically, and a customer service orientation.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint) and ability to work in various operating systems (i.e., customer portals).
• experience with data sources and such as Power BI, Circana, & Nielsen.
• Exceptional organizational and time management skills are essential.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.
• Ability to create compelling, fact-based selling stories and customer plans.
• Bonus Eligibility: Yes

Benefits

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.

EEO Statement

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.

Contact us at accommodations@nestle.