Customer Account Manager II

Agility Engineering & Manufacturing Solutions; Saint Paul (MN); On-site; USD 109,000 - 170,000; Full time

Job summary

Agility Engineering & Manufacturing Solutions seeks a Customer Account Manager (CAM II) responsible for managing relationships with key customers to ensure satisfaction and growth. This role involves processing inquiries, identifying sales opportunities, and collaborating with teams to drive account strategies, all while ensuring profitability.

Qualifications

• 5-10+ years proven experience in customer account management.
• Experience with ERP systems and MS Suite required.
• Capable of working independently and self-motivated.

Responsibilities

• Manage customer inquiries and service requests via various communication methods.
• Analyze customer data and forecast sales for assigned accounts.
• Negotiate contracts and pricing agreements.

Skills

Customer account management

Communication

Sales

Problem-solving

Education

Associate degree or higher

Tools

ERP experience

MS Suite

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

As a CAM II, you will be responsible for managing and nurturing relationships with our Core and Premier account customers. You will play a pivotal role in ensuring customer satisfaction, retention, and growth. Your expertise and strategic approach will contribute significantly to the long-term success of these valuable accounts.You will also communicate with new or potential customers to grow business.

Responsibilities:

Handle customer inquiries and requests via all methods including phone, email, fax.

• Process orders and address basic customer service issues promptly and efficiently.
• Assist with account setup and maintenance, ensuring accuracy and completeness.

Identify opportunities to expand existing customer relationships and increase sales.

• Generating new sales through various methods, including phone calls, emails, and video conferencing.
• Proactively identify customer needs and opportunities for growth, acting as a trusted advisor.
• Act as a Voice of Customer to Agility EMS team.

Establish and nurture long-term customer relationships with our Core and Premiere level customers.

• Develop and execute comprehensive account plans to drive customer satisfaction and retention.
• Negotiate contracts and pricing agreements that are mutually beneficial for both the customer and our company.
• Collaborate closely with sales and marketing teams to develop and implement effective account growth strategies.
• Analyze customer data and trends to identify opportunities for growth and improvement.
• Forecast sales and revenue for assigned accounts, providing accurate projections to management.
• Manage account profitability and ensure that revenue targets are met or exceeded.
• Inform Supervisor of areas of concern in client relationships.

Promote company products and services to provide informed support.

• Collaborate with other departments to deliver comprehensive customer support.
• Enthusiastically participate in company meetings.

Other duties as assigned.

Education, Skills, and Experience:

• 5-10+ years proven experience working in a position requiring high-level customer account management.
• Associate degree or higher is preferred.
• ERP experience required.
• Experience with the MS Suite.
• Capable of working independently and self-motivated.
• Organized, competitive, and persistent.
• Live the HEART values and culture of the company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Agility Engineering & Manufacturing Solutions by 2x

Sign in to set job alerts for “Customer Account Manager” roles.

National Account Executive - Ohio Valley region

St Paul, MN $109,500.00-$170,000.00 2 days ago

Account Executive, Commercial - United States

Greater Minneapolis-St. Paul Area $50,000.00-$69,500.00 2 weeks ago

Strategic Account Executive - EST/CST - Minneapolis, MN

National Account Executive - West Region

Minneapolis, MN $75,000.00-$100,000.00 2 weeks ago

Minneapolis, MN $80,000.00-$110,000.00 2 weeks ago

Senior Account Executive, L'Oreal(Remote Or Hybrid)

Minneapolis, MN $100,000.00-$130,000.00 3 weeks ago

Account Executive - Customer Base LE - Healthcare

Minneapolis, MN $94,000.00-$162,000.00 1 week ago

Greater Minneapolis-St. Paul Area 6 days ago

Minneapolis, MN $45,000.00-$50,000.00 1 day ago

Greater Minneapolis-St. Paul Area 2 weeks ago

Account Executive, Client Relationship Mgmt & Acquisition - Healthcare Vertical - F500

Minneapolis, MN $107,000.00-$161,000.00 1 week ago

Greater Minneapolis-St. Paul Area $55,000.00-$60,000.00 1 day ago

Minneapolis, MN $85,000.00-$95,000.00 1 day ago

100% WFH Account Executive - Promotional Products

Minneapolis, MN $60,000.00-$100,000.00 5 days ago

Minneapolis, MN $80,000.00-$140,000.00 2 weeks ago

Plymouth, MN $75,000.00-$110,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.