Customer Account Manager

Serac Group; Twin Falls (ID); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Full benefits

Job summary

Serac, a global OEM of filling, capping, and cup-filling packaging machinery, seeks an Account Manager in the Twin Falls, ID area. You will own and expand key Serac accounts, selling upgrades, tooling, spare parts, and service while collaborating with engineering and service teams to resolve production challenges.

Applicants must have 10 years in packaging equipment, 5 years in filling/capping, and 5 years in account management, with strong negotiation and relationship skills.

Qualifications

• Bachelor's degree in a relevant field.
• 10 years of packaging equipment experience.
• 5 years of filling and capping experience.
• 5 years of managing client accounts.
• Proven problem solving, negotiation, and communication skills.

Responsibilities

• Own, retain, and grow a portfolio of existing Serac accounts.
• Sell upgrades, retrofits, tooling, spare parts, and service.
• Partner with operations and engineering to solve production problems.
• Draft and execute strategic account plans driving revenue growth.
• Coordinate with engineering, applications, service, and parts.
• Manage pipeline, forecast, and hit revenue targets.
• Travel to customer sites to build relationships.

Skills

Client relationship management

Sales & account growth

Negotiation

Communication

Problem solving

Independent work

Multitasking

Attention to detail

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Job description

Customer Account Manager

Twin Falls, ID Territory · Full-Time · Customer Service · Serac

Do you know what it takes to keep a filling line running?

Serac is a global OEM that designs and builds filling, capping, and cup-filling packaging machinery for the food, dairy, beverage, personal care, and chemical industries. We are hiring an Account Manager who owns our existing customers and grows them - selling the tooling, upgrades, retrofits, parts, and service that keep their lines running faster and longer.

What you'll do

• Own, retain, and grow a portfolio of existing Serac accounts
• Sell upgrades, retrofits, tooling, spare parts, field service, and maintenance agreements into those accounts
• Partner with operations and engineering stakeholders to solve real production problems
• Draft and execute strategic account plans that drive measurable revenue growth
• Coordinate internally with engineering, applications, service, and parts to deliver for the customer
• Manage your pipeline, forecast accurately, and hit revenue targets
• Travel to customer sites to build the relationships that win the business

What you bring

• Solid understanding of the automation and packaging industry
• Bachelor's degree in a relevant field
• 10 years of experience with packaging equipment
• 5 years of experience with filling and capping
• 5 years of experience managing client accounts
• Proven problem-solving, conflict resolution, and negotiation ability
• Strong communication skills and the ability to build lasting client relationships
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Ability to work independently, multitask, and perform under deadline pressure

Location & travel

This is a territory role based in the Twin Falls, ID area. You must live within about a 4-hour drive of Twin Falls or be open to relocating into that range. Expect 50% or more travel, domestic and international, with a valid passport.

Why Serac

• Salary range $95,000 - $105,000 per year, plus full benefits
• Real ownership - your accounts, your relationships, your revenue
• A technical team that builds the machines you sell, right behind you
• A seat in the heart of Idaho's food and dairy manufacturing corridor

Applicants must be legally authorized to work in the United States now and in the future without visa sponsorship.