CUSTOMER ACCOUNT COORDINATOR

Dassault Falcon Jet; Little Ferry (NJ); On-site; USD 64,000 - 69,000; Full time

Job summary

Dassault Falcon Jet seeks a Customer Account Coordinator to join their team. This role involves managing client relationships, ensuring customer requirements are met, and contributing to the overall efficiency of operations. The ideal candidate will have significant experience in customer service, particularly within the aviation sector. Benefits include competitive pay and ample opportunities for professional development.

Benefits

Comprehensive healthcare coverage

401k Plan with Company Match

Tuition Reimbursement

Employee Discounts

Qualifications

• Minimum five years of customer service experience in a fast-paced environment.
• Experience in Business Aviation or product support preferred.
• Ability to communicate effectively and professionally with internal and external customers.

Responsibilities

• Develop/maintain relationships with clients and ensure administrative requirements are met.
• Assist customers with order management and back orders.
• Provide airworthiness documents and status updates to clients.

Skills

Customer service

Communication

Organizational skills

Time management

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

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Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

• Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.
• Growth Opportunities: We support your professional development and offer opportunities for advancement.
• Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.
  
  

Ready to soar with us? Apply now and be a part of our mission!

Principal Duties

Develop/maintain solid business relationships in coordination with Regional Customer Service Sales Manager with clients in assigned territories

Collaborate with Regional Customer Service Sales Manager, ensure all customer administrative requirements are met in a timely manner/in accordance with established guidelines

Lead territory by delegating work and guide Customer Service Representatives to resolve all administrative requirements

Call clients to advise of incoming AOG shipments including notification of delivery

Use Daily Order Report follow up with customers to confirm delivery of AOG parts ordered

Assist with follow up of open customer quotes, convert to order if customer decides to make purchase

Work closely with material/Backorder Team to fill back orders in a timely manner, keep client informed on process

Answer customer inquiries in a timely and accurate manner or direct to proper personnel

Review status of customer-owned equipment and inform customers of status

Coordinate interdepartmental correspondence relating to timely delivery of spares

Assist customers with back orders and warranty reports

Assist customers with Customer Due In Cores as needed

Inform customers of all new programs and special promotions

Effectively answer customer administrative questions

Provide airworthiness documents to clients as required

Review customers account statements and assist resolution of any disputes

Respond to internal communications regarding flight delay and cancellation notifications

Notify customers with supplemental billing information as it becomes available

Process urgent reversals

Coordinate interdepartmental correspondence relating to timely delivery of spares

Manage client base with preferred CRM

Report processing as required

Non-Principal Duties

Assist training Spares Online customers

Assist customer in utilizing DFJ technical manuals

Assist customer in filling out DFJ forms (service reports/warranty claims, MSP)

Assist customer in understanding DFJ-issued invoices

Assist in reviewing invoice disputes in a timely manner

Perform off-hour telephone coverage as needed

Minimum Qualifications

High school diploma or GED

Minimum five (5) years of customer service experience in a fast paced environment

At least five (5) years of experience in Business Aviation or product support

Familiar with SAP

Intermediate knowledge of Microsoft Office

Thorough knowledge of DFJ product support operation or similar operation

Ability to communicate effectively and professionally one-on-one with internal and external customers

Ability to work effectively as part of a team

Ability to make decisions that satisfy client needs while moving towards Spares established goals

Excellent written and verbal communication skills

Excellent listening skills

Exceptional organizational, time management and follow up skills

Required to work rotating shifts

Additional Desired Qualifications

Technical knowledge of the Falcon Aircraft Fleet preferred

Working knowledge of SAP and CRM platforms

College degree preferred

Valid driver’s license

Working Conditions

Office environment

Use of personal computers, fax and copy machines

Ability to lift a minimum of 30 pounds

Ability to travel required

Heavy customer correspondence

Ability to work varied shifts, including weekend coverage as needed

Compensation And Benefits

The compensation for this position typically falls between $64,000 and $69,000 per year. This position is not eligible for overtime.

Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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