Customer Account Analyst I

The University of Texas Southwestern Medical Center; Dallas (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

UT Southwestern Medical Center is seeking a Customer Account Analyst I for their Revenue Cycle Department. This role involves providing exceptional patient service, handling billing inquiries, and requires experience in a call center environment. Ideal candidates are detail-oriented, enjoy problem-solving, and thrive in a supportive, collaborative culture.

Benefits

PPO medical plan available day one for employee-only coverage

100% coverage for preventive healthcare

Paid Time Off available day one

Retirement Programs through TRS

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

Qualifications

• 2 years' experience in medical billing and customer service for billing inquiries.
• Call center experience is preferred.

Responsibilities

• Participate in training programs to set up for success.
• Handle billing inquiries with professionalism and care.
• Update patient demographics and resolve billing concerns.

Skills

Attention to detail

Problem-solving

Customer service

Multitasking

Education

High school diploma or equivalent

Some college preferred

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according toU.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY:

• Shift: 8am-5pm, non-negotiable
• Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.

Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? UT Southwestern Medical Center is looking for a Customer Account Analyst I to join our Revenue Cycle Department.

This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence.

What you'll do:

• Participate in a comprehensive 12-week training programdesigned to set you up for success.
• Utilize our cutting-edge knowledge-based softwareto quickly access documents and adapt to training in real time.
• Deliver a world-class patient experienceby handling billing inquiries with professionalism and care.
• Update patient demographicsaccurately and efficiently.
• Resolve billing concernsand provide clear, empathetic support to patients.
• Navigate challenging conversations with patience and professionalism.
• Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.

What We’re Looking For:

Call center experience (medical billing preferred).
Strong attention to detailand ability to multitask.
A team playerwith a positive attitude and willingness to learn.
Passion for problem-solving and service excellence.

Why Join Us?

• Work in a compassionate and employee-focused culturewhere your voice matters.
• Be part of a supportive and growing team.
• Remote opportunity– Must reside in Texas.
• Access to an incredible knowledge-based systemthat allows you to pull up key resources at a moment’s notice.

If you're ready to make an impact and grow in a mission-driven environment, we’d love to hear from you! Apply today and take the next step in your career.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE / EDUCATION:

REQUIRED:

• High school diploma or equivalent
• Plus, two (2) years directly related medical billing and customer service experience for billing inquiries.

PREFERRED

• Some college preferred.

JOB DUTIES:

• May perform some or all of the following: Answer all incoming patient/client calls.
• Take credit card payments over the telephone and posts to patient's accounts.
• Set up monthly payment plans on patient accounts.
• Add or correct insurance registration and files claims accordingly.
• Update demographics to include address and telephone numbers based on patient's telephone calls.
• Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient.
• Transfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls.
• Attend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities.
• Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires proficiency with spreadsheets and word processing software.
• Work requires strong organizational skills
• Work requires strong oral and written communication skills, including the use of medical terminology
• Work requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Working Conditions
  Office Setting

SECURITY:

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.